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Author Topic: User Error on Pro Install: Help Please  (Read 1041 times)

darbo

    Reputation: 10
User Error on Pro Install: Help Please
« on: May 11, 2012, 05:37:05 am »
May 11, 2012, 05:37:05 am
Argh, I misunderstood and was confused by the Pro upgrade process. I de-activated my license, but then re-activated it without understanding clearly the license upgrade process. Then I realized I needed to add my new Pro product key to my user page, which I did, but realized I cannot now de-activate my Lumion Ultimate License. I'm stuck in a black hole. Can someone help me de-activate my Ulitimate License so I can activate the Pro license? Thanks!

cpercer

    Reputation: 20
Re: User Error on Pro Install: Help Please
« Reply #1 on: May 11, 2012, 07:58:17 am »
May 11, 2012, 07:58:17 am
Is there any way we could get a "deactivate" button next to each license on our Account Settings page.  I think it would come in handy to be able to do this from the website.

Re: User Error on Pro Install: Help Please
« Reply #2 on: May 11, 2012, 11:47:42 am »
May 11, 2012, 11:47:42 am
Can someone help me de-activate my Ulitimate License so I can activate the Pro license? Thanks!

Hi darbo, as far as I can tell, your license seems to be de-activated. Please delete myLumion.ppp in Documents/Lumion2 and try to activate it again.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

darbo

    Reputation: 10
Re: User Error on Pro Install: Help Please
« Reply #3 on: May 11, 2012, 01:53:38 pm »
May 11, 2012, 01:53:38 pm
Hi darbo, as far as I can tell, your license seems to be de-activated. Please delete myLumion.ppp in Documents/Lumion2 and try to activate it again.
That did it! Thank you!  :)

Re: User Error on Pro Install: Help Please
« Reply #4 on: May 11, 2012, 01:56:21 pm »
May 11, 2012, 01:56:21 pm
Pheew, good to hear that.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.