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Author Topic: [Answered] URGENT: Please remove license key from computer  (Read 100 times)

studiopch

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[Answered] URGENT: Please remove license key from computer
« on: March 05, 2020, 02:17:19 am »
March 05, 2020, 02:17:19 am
Hello,

We are trying to use our Lumion but it is saying that another computer is using our license key. We do not recognize the computer name. Can you please terminate their session so that we can work ASAP?

Our company name is Studio PCH, Inc.

Thank you,
Severine

studiopch

    Reputation: 0
Re: URGENT: Please remove license key from computer
« Reply #1 on: March 05, 2020, 02:27:51 am »
March 05, 2020, 02:27:51 am
The name of the PC that has our seat in use is: DESKTOP-L2KFITB

Thank you!

Re: URGENT: Please remove license key from computer
« Reply #2 on: March 05, 2020, 02:33:08 am »
March 05, 2020, 02:33:08 am
Hi studiopch,

That sounds worrying.

Your License Key has been released.

My colleague Peter will contact you via email once we've had a look at your license activation log.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

studiopch

    Reputation: 0
March 05, 2020, 02:50:16 am
Thank you so much! It worked! Indeed it's worrying. I don't recognize the computer name as any that belongs to us, so any info on your end would be great!

March 05, 2020, 03:09:00 am
Hi studiopch

I will be in touch via email shortly once I have completed my initial look at the activity for the License Key.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: [Answered] URGENT: Please remove license key from computer
« Reply #5 on: March 05, 2020, 03:27:28 am »
March 05, 2020, 03:27:28 am
Please see my email.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.