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Author Topic: [Resolved] Upgrade dilema  (Read 531 times)

Carnaggio

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[Resolved] Upgrade dilema
« on: November 01, 2016, 06:39:44 pm »
November 01, 2016, 06:39:44 pm
I purchased and additional seat, for a total of 2, in early October that indicated I would have a free upgrade to version 7.  When I try to upgrade I am being charged for two upgrades rather than one.  What do I need to do to avoid the additional charge?
Thank you

Re: Upgrade dilema
« Reply #1 on: November 01, 2016, 06:44:38 pm »
November 01, 2016, 06:44:38 pm
Hi Carnaggio, thanks for deciding to upgrade - that's much appreciated! :)

Please forward your license number and license purchase receipt to office [at] act-3d.com (replace [at] with @), so my colleagues can take a look for you.

Please also don't forget to update your forum account with your Lumion license key (click here, scroll to the bottom and enter your license number). Doing so will give you access to the much wider community, topics, resources and support.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: [Resolved] Upgrade dilema
« Reply #2 on: November 01, 2016, 10:11:32 pm »
November 01, 2016, 10:11:32 pm
Thanks for registering your license Carnaggio  :)
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.