Topic: [Awaiting reply] Unable to create folders inDocuments Folder

[acosior]

Unable to create folders i Documents Folder due to inadequate read/write windows user permissions. Please contact your system.

[Morten]

Hi acosior, welcome.

It should say "Please contact your system administrator", so that they can help you run Lumion with sufficient read/write permissions.

The problem is that something is preventing Lumion from creating the necessary folders in the Documents folder when starting up the first time.

It could either be anti-virus software or lack of Windows User Account permissions that are preventing Lumion from creating the folders.

For that reason, we would recommend that you mark Lumion.exe and the contents of the Lumion installation folder as safe files in your anti-virus software.

Then right-click on the Lumion.exe file in the installation folder and choose 'Run as administrator'.

Does this resolve the problem?

[peterm]

Hi acosior

Bonus question: what version of Lumion are you trying to run?

[mjjaasim]

Hi acosior, welcome.

It should say "Please contact your system administrator", so that they can help you run Lumion with sufficient read/write permissions.

The problem is that something is preventing Lumion from creating the necessary folders in the Documents folder when starting up the first time.

It could either be anti-virus software or lack of Windows User Account permissions that are preventing Lumion from creating the folders.

For that reason, we would recommend that you mark Lumion.exe and the contents of the Lumion installation folder as safe files in your anti-virus software.

Then right-click on the Lumion.exe file in the installation folder and choose 'Run as administrator'.

Does this resolve the problem?

[Morten]

Hi mjjaasim, did you have a question about this quote?