Author Topic: [Awaiting reply] Unable to create folders inDocuments Folder  (Read 645 times)

acosior

    Reputation: 0
July 30, 2017, 01:46:52 pm
Unable to create folders i Documents Folder due to inadequate read/write windows user permissions. Please contact your system.

July 30, 2017, 07:51:29 pm
Hi acosior, welcome. :)

It should say "Please contact your system administrator", so that they can help you run Lumion with sufficient read/write permissions.

The problem is that something is preventing Lumion from creating the necessary folders in the Documents folder when starting up the first time.

It could either be anti-virus software or lack of Windows User Account permissions that are preventing Lumion from creating the folders.

For that reason, we would recommend that you mark Lumion.exe and the contents of the Lumion installation folder as safe files in your anti-virus software.

Then right-click on the Lumion.exe file in the installation folder and choose 'Run as administrator'.

Does this resolve the problem?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: [Awaiting reply] Unable to create folders inDocuments Folder
« Reply #2 on: July 30, 2017, 11:57:33 pm »
July 30, 2017, 11:57:33 pm
Hi acosior

Bonus question: what version of Lumion are you trying to run?

mjjaasim

    Reputation: 0
October 31, 2017, 01:47:19 pm
Hi acosior, welcome. :)

It should say "Please contact your system administrator", so that they can help you run Lumion with sufficient read/write permissions.

The problem is that something is preventing Lumion from creating the necessary folders in the Documents folder when starting up the first time.

It could either be anti-virus software or lack of Windows User Account permissions that are preventing Lumion from creating the folders.

For that reason, we would recommend that you mark Lumion.exe and the contents of the Lumion installation folder as safe files in your anti-virus software.

Then right-click on the Lumion.exe file in the installation folder and choose 'Run as administrator'.

Does this resolve the problem?

Re: [Awaiting reply] Unable to create folders inDocuments Folder
« Reply #4 on: October 31, 2017, 01:56:58 pm »
October 31, 2017, 01:56:58 pm
Hi mjjaasim, did you have a question about this quote?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.