Author Topic: UN FOUND INFO! 5  (Read 1392 times)

Architectural Innovation

    Reputation: 13
UN FOUND INFO! 5
« on: August 30, 2011, 08:33:14 pm »
August 30, 2011, 08:33:14 pm
UN FOUND INFO! 5

error message while trying to open a scen.

anyone have any ideas?

thanks,

bob

Re: UN FOUND INFO! 5
« Reply #1 on: August 31, 2011, 09:09:21 am »
August 31, 2011, 09:09:21 am
It is an internal Quest3D error code. It means that the object had information in its vertex data that the engine did not recognize. It might be one of your models in your model library. If you know which one please send it to us to see what is happening.

If it does not crash or produce strange results the message further is harmless.

Architectural Innovation

    Reputation: 13
Re: UN FOUND INFO! 5
« Reply #2 on: September 15, 2011, 03:43:39 pm »
September 15, 2011, 03:43:39 pm
thanks ferry. i have been off on other tasks but will see if i run into it again and let you know.

bob

big shaka

    Reputation: 0
Re: UN FOUND INFO! 5
« Reply #3 on: March 10, 2012, 07:48:11 pm »
March 10, 2012, 07:48:11 pm
tengo el mismo problema, por favor como lo resolviste?, estoy desesperado :-[

big shaka

    Reputation: 0
Re: UN FOUND INFO! 5
« Reply #4 on: March 10, 2012, 07:48:49 pm »
March 10, 2012, 07:48:49 pm
I have the same problem as solved please?, I'm desperate :-[

Re: UN FOUND INFO! 5
« Reply #5 on: March 12, 2012, 11:55:06 am »
March 12, 2012, 11:55:06 am
Hi Big Shaka,

As Ferry said above, it could be caused by one or more corrupted models in the Library folder.

Here's how to find out which files are causing the problem:

01) Close Lumion.
02) Temporarily remove all the model files that are used in the scene that you are trying to open. They are located in Documents/Lumion 2/Library.
03) Then start Lumion and try to load your project again.
04) If it works, close Lumion again.
05) Move 50% of the models back to Documents/Lumion 2/Library.
06) Start Lumion and try to load the scene again.
07) If it works, copy another 50% of the remaining models to Documents/Lumion 2/Library.
08) Start Lumion and try to load the scene again.
09) If the error message appears, you know that the corrupted files must be among the models you just added. Remove 50% of the models you just added and restart Lumion.
10) Keep going until you find the model which is causing the error.
11) Zip and upload the up to 4 files of the model which is causing the error.
12) It may take some time for Ferry to find out why the file has become corrupted, so it's probably best to re-import the model, and add it to your scene again.