Author Topic: [Resolved] tryiing lumion 7,3 and have a question..  (Read 414 times)

ziarno

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[Resolved] tryiing lumion 7,3 and have a question..
« on: May 28, 2017, 12:04:46 am »
May 28, 2017, 12:04:46 am
Im running lumion 7,3 on gtx 1080ti which has 11gb ,  but i see that just only 3gb is used. Is it normal?

Re: tryiing lumion 7,3 and have a question..
« Reply #1 on: May 28, 2017, 03:13:16 am »
May 28, 2017, 03:13:16 am
Hi ziarno

Thanks for trialling Lumion.

It's not expected, but it does depend on where you are seeing the 3GB information.  Is that in the Lumion Performance Monitor (top right of screen) or in the Benchmark?

Please post a screencapture showing the 3GB.

Also, attach to a post the Lumion Diagnostics (DXDiag) Report. Refer our Knowledge Base Article: How do you attach a diagnostics report to a post?


Re: [Awaiting Reply] tryiing lumion 7,3 and have a question..
« Reply #2 on: May 28, 2017, 08:48:47 am »
May 28, 2017, 08:48:47 am
Hi ziarno, if you are using Windows 7 and your graphics card has more than 4GB memory you should ignore the memory read-out in the Performance Monitor in Lumion.

The reason is that on Windows 7, DirectX cannot retrieve the correct graphics card memory parameter for graphics cards with more than 4GB memory. Since Lumion relies on the DirectX memory parameter for the Performance Monitor in the top right corner, you'll also notice that the memory reading in Lumion will be incorrect. However, this is purely a cosmetic error: all of the graphics card memory is used in Lumion 6.5 and newer (in addition to all available system memory and virtual memory).

Microsoft fixed the DirectX error in Windows 10, and if you are using Windows 7, we recommend upgrading to this version of Windows when it's convenient for you to do so.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

ziarno

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Re: [Awaiting Reply] tryiing lumion 7,3 and have a question..
« Reply #3 on: May 28, 2017, 12:57:39 pm »
May 28, 2017, 12:57:39 pm
Thank you for quick answer. Yes, you right  im using win7 and problem is just in Lumion monitor placed in right upper corner. , It is  telling me that I have just a 2948mb. iI am also a user of  Fstorm renderer and I am sure that Win7 see whole card memory. So maybe it is a good time to swich my system to win 10... Thank you for explenation.

Re: [Awaiting Reply] tryiing lumion 7,3 and have a question..
« Reply #4 on: May 28, 2017, 01:28:06 pm »
May 28, 2017, 01:28:06 pm
You're welcome. :)

Let us know if there's anything else we can help with.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.