Author Topic: [Awaiting reply] trouble downloading lumion  (Read 156 times)

austiy

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[Awaiting reply] trouble downloading lumion
« on: April 17, 2018, 07:59:22 pm »
April 17, 2018, 07:59:22 pm
Im having trouble re downloading lumion. I had wiped my hard drive and Im trying to re download but the link in the email to take me where to download lumion wont open can i get another email with a working link i have my license. I need help soon because w use this program in my college course.

Re: [Awaiting reply] trouble downloading lumion
« Reply #1 on: April 17, 2018, 08:06:41 pm »
April 17, 2018, 08:06:41 pm
Hi austiy, sorry to hear that you're having trouble downloading Lumion. :-\

To get the ball rolling, please forward your 'Getting started with Lumion' email to uploads[at]lumion.com (replace [at] with @), so we can take a look.

Thanks in advance.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

austiy

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Re: [Awaiting reply] trouble downloading lumion
« Reply #2 on: April 17, 2018, 08:12:41 pm »
April 17, 2018, 08:12:41 pm
the forward has been sent

Re: [Awaiting reply] trouble downloading lumion
« Reply #3 on: April 17, 2018, 08:17:12 pm »
April 17, 2018, 08:17:12 pm
Thanks.

The problem is that you're trying to download the Lumion 7.5 Trial version.

The license key expired a long time ago as it's only valid for 7 days over a 30 day period from the moment you received the 'Getting started with Lumion' email on Nov 9 2017.

If you're a student at a college, I would recommend reading this article:

Knowledge Base Article: Is there an educational or student version of Lumion?

Would that be an option for you?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

austiy

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Re: [Awaiting reply] trouble downloading lumion
« Reply #4 on: April 17, 2018, 11:38:25 pm »
April 17, 2018, 11:38:25 pm
This would be a good option for me but when I fill in the information i get "You have already redeemed this offer, an email was previously sent to you with the deals or requesting additional information. If you have not received this offer, please check your spam/junk mail." in red and doesn't let me continue.

Re: [Awaiting reply] trouble downloading lumion
« Reply #5 on: April 18, 2018, 12:24:46 am »
April 18, 2018, 12:24:46 am
OK, I'll take a look at the support records I can view.

Re: [Awaiting reply] trouble downloading lumion
« Reply #6 on: April 18, 2018, 12:33:26 am »
April 18, 2018, 12:33:26 am
Hi austiy

The only record I can see is for the Lumion 7.5 Trial issued to you November 2017.  I don't have access to the full order system so there could be a record of your student license elsewhere. 

Please forward an email to [email protected] with some details that I can do some further searching on, or that I can pass on to my colleague that looks after the student registration process. 

Detials include:
 [dot] full name as on application.
 [dot] address as on application.
 [dot] email address used on application as that may differ from your email address here at the Support Center.
 [dot] copy of your student ID (would be helpful, but not a requirement at this time).

austiy

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Re: [Awaiting reply] trouble downloading lumion
« Reply #7 on: April 18, 2018, 01:04:01 am »
April 18, 2018, 01:04:01 am
email is sent.

Re: [Awaiting reply] trouble downloading lumion
« Reply #8 on: April 18, 2018, 01:14:21 am »
April 18, 2018, 01:14:21 am
Thanks, taking a look.

Re: [Awaiting reply] trouble downloading lumion
« Reply #9 on: April 18, 2018, 01:18:04 am »
April 18, 2018, 01:18:04 am
Hi

The order record was under your other email address.

So, the Getting Started With Lumion email with the download link has now been re-sent to both of your email addresses.

Please confirm receipt of the email.

Also, double-check that the following senders and domain names are whitelisted in your email software, and on your network in general: see step 2) in our Knowledge Base Article: How do you get the email with the Lumion download link?)

Please see these web site pages for the most recent plugins to work with V8.3
 [dot] Lumion Plugin for SketchUp
 [dot] Lumion Plugin For Revit