September 24, 2012, 11:51:05 am
Hi fmh2011, Arthur says that he has reset your license a couple of times now. If Lumion starts as Lumion Free
, it means that you are trying to activate it with the wrong account (fmh2011
has got no licenses attached to it).
You also sent me a hotmail email address but this profile did not exist in our license database - until I noticed that you had misspelt your name in that email address (the letter f
instead of d
Having corrected this, your license does show up in the database, and I can see that it was already de-activated last week and is waiting for you to activate it.
So in summary, you have 2 accounts:fmh2011 (*****.*****[email protected])
No educational licenses. If you activate with this profile, Lumion Free will be activated.FHanif (**********[email protected])
Educational license. Please activate Lumion with this profile name and password to start it as Lumion Pro Educational