Topic: [Answered] the software does not launch it

[maxou]

Hello,

I downloaded the trial version 7.5 last week at home in France I'm doing a test and everything is fine I even managed to make a nice presentation ^^.

I have to uninstall the software because I am on my laptop and I have no place on my SSD.

Arrived in Greece I wanted to present the software I download a trial version on the same computer and there nothing ... When I open the software it closes immediately.

My computer is a bit limited with a graphics card rated at 1000 but the software still worked with ...

Best regard

[Morten]

Welcome, maxou.

I'm really sorry but it is unfortunately not possible to run Lumion 7.5 (and 8.5) with a graphics card that has got fewer than 2,000 PassMark points.

If you try to start Lumion anyway, you will experience crashes, glitches and errors.

See also these articles:

Knowledge Base article: What kind of computer does Lumion need?
Knowledge Base article: Which graphics card do you need?
Knowledge Base Article: Which laptop PCs do you recommend?
Blog article: Lumion Computer Advice for Faster 3D Rendering

Have you got a computer with a faster graphics card that you can use instead?

If not, we can advise you on which computer to buy.

[maxou]

Yes I have computers more powerful in France unfortunately ...

The operation of lumion on this same computer was therefore a stroke of luck last time

thank you for the information

[Morten]

You're right - it was luck.

It might help a little if you close other apps, so that Lumion can access as much of the available graphics card memory as possible - but it will almost certainly crash again, for example when loading a demo scene or when starting the render process.

Let us know if you've got any other questions.

[maxou]

I have APPCRASH_Lumion.exe file that created this might be useful?

[Morten]

Sadly not.

If it only gets 1,000 PassMark points, there's nothing we can do to make it work like a graphics card with more PassMark points.

If you like, I can take a look at your computer to confirm that it won't work:

Knowledge Base Article: How do you attach a diagnostics report to a post?