March 28, 2016, 06:25:38 pm
Hi Groundlevel, technical support is exclusively available via the forum.
However, until you register a commercial license you won't be able to see the full forum in which we have a variety of sub-sections, e.g. License & Installation Questions
, Feedback & Ideas
, Asset Sharing
Regarding the demo version, it's version 5.3 which is quite old by now. It doesn't include the full model and material library and does not support SketchUp 2016 files (which was released after Lumion 5.3). As a workaround just save the SketchUp file as version 2015 via Save As
in the File menu in SketchUp 2016.
We actually offer a fully functional 7-day trial version via your local reseller
. This is the latest version 6.0.1 which does support SketchUp 2016 files. If you're serious about evaluating Lumion I would strongly recommend that you test that version instead