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Author Topic: [Answered] SUPPORT  (Read 4790 times)

cg4mac

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[Answered] SUPPORT
« on: May 07, 2018, 03:17:55 pm »
May 07, 2018, 03:17:55 pm
I need support for this product.  This is the only forum I appear to be able to start a new post in.  User trying to print gets the error "Error creating texture : error code The GPU device instance has been suspended.  Use GetDeviceRemovedReason to determine the appropriate action. Texture Type : 90." 

Re: SUPPORT
« Reply #1 on: May 07, 2018, 04:24:03 pm »
May 07, 2018, 04:24:03 pm
Hi cg4mac,

what version do you run? Please register your license key by following the steps here:
https://support.lumion.com/hc/en-us/articles/360003490033-How-do-you-register-your-License-Key-and-get-technical-support-
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: [Awaiting Reply] SUPPORT
« Reply #2 on: May 08, 2018, 01:29:50 am »
May 08, 2018, 01:29:50 am
Answered in commercial section topic: https://forum.lumion.com/index.php?topic=240971.0
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.