October 26, 2019, 01:50:02 am
Thanks for the update AlexanderStrange.
Usually those steps will sort this type of issue
Is this the first time you have used Lumion or tried to import a model to Lumion. That is, was it working OK previously and if so when was the last time?
Do you know of any fellow students also using Lumion, and are they getting the same issue?
Please do these steps so we can collect some more information about what might be going on:1.
Set the Error Logging to On as in our Knowledge Base
article How do you provide a Lumion Error Log file?2.
In Lumion (after making sure you have closed then reopened Lumion as in the article), open the Farnworth Scene
a New Scene
from the Plain
Template and try importing your model. 3b.
What method of import of the Revit model are you using? Export to DAE and then import or using LiveSync
(direct to Lumion)? 3b.
If you try LiveSync
(direct) does the model import now? See our article Model import guidelines for Revit and Revit LT4.
Attach the Error Log
file as in the article to your next post.6.
Also, attach to a post the Windows Diagnostics (DXDiag) Report
. Refer our Knowledge Base Article
: How do you attach a diagnostics report to a post?7.
A Windows System Information Report. Click on Windows Start or Search -> type in part of all for a search of "Systems Information" -> run -> File SaveAs -> and attach to a post the .NDO file.8.
Let us know:
8.1 Is Lumion installed on your PC or is it installed and running via AppsAnywhere (you just click on an icon or link to run it, you never installed it). 8.2:
What antivirus software is installed on the PC. 8.3:
Please attach a screenshot of 'lumion.exe' being whitelisted in your antivirus software.
Thanks in advance for getting all that to us.