September 08, 2019, 12:26:06 am
Your student application was approved by SheerID 10 August 2019 and we sent you the Getting Started with Lumion email the same day.
However, you applied under a different email than your .edu address.
You used a Gmail account, firstname.lastname@example.org. Do you have access to that email? I have resent it to that address. Please also check in the Promotions tab.
And please confirm receipt or not.