April 29, 2019, 05:38:15 pm
Thanks for your patience.
I can confirm that both your Lumion 8 and 9 License Keys aren't working.
Unfortunately, our head office is now closed, so my colleagues won't be able to look up your order history until tomorrow. Sorry about the wait.
However, your local reseller has also got access to the full order history. I would recommend contacting them again to ask why your Lumion 9 License Key isn't working. Thanks in advance.