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Author Topic: SketchUp Model Will not Update  (Read 1196 times)

SketchUp Model Will not Update
« on: December 09, 2016, 10:35:37 pm »
December 09, 2016, 10:35:37 pm
via email contact:

Quote
hi,

I had a question about the refreshing of my sketchup model.
It seems that I can no longer refresh a sketchup model inside lumion, i am currently using lumion 7.0.1.

Is this problem related to Lumion or on our side?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: SketchUp Model Will not Update
« Reply #1 on: December 09, 2016, 10:46:48 pm »
December 09, 2016, 10:46:48 pm
Hi Bram

Please provide as much detail as possible so that we can evaluate the problem.  Refer:

HOW TO REQUEST HELP WITH IMPORTING/EXPORTING. (visible for registered users)

or our Knowledge Base Article:
How do you get help with import/export questions?.


Send us the following files:
1. Model File: from SketchUp (.skp)
2. A copy of the Exported files: DAE and subfolder \textures if you export to OpenCollada.
3. LS7: Save Scene and Models (if a Pro user).

IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.