Author Topic: Sketch up model not loading  (Read 1268 times)

Juanishurtv

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Sketch up model not loading
« on: May 14, 2014, 10:33:34 pm »
May 14, 2014, 10:33:34 pm
I've been working on a restaurant model since two months ago. The model is based on a sketch up project which I had also previously worked on. It is frequent of course, that I have to reload the model from sketch up in order to apply certain changes, however, today when I reopened the reloaded model it would not show on the screen, it only shows changes that I have done in lumion, the sketch up model is actually present on lumion but it does not show. It then shows the error message shown in the picture attached. I am really concerned because it is a major project. Please help me.

Thank you

Juanishurtv

    Reputation: 0
Sketchup model not reloading
« Reply #1 on: May 14, 2014, 10:59:24 pm »
May 14, 2014, 10:59:24 pm
I've been working on a restaurant model since two months ago. The model is based on a sketch up project which I had also previously worked on. It is frequent of course, that I have to reload the model from sketch up in order to apply certain changes, however, today when I reopened the reloaded model it would not show on the screen, it only shows changes that I have done in lumion, the sketch up model is actually present on lumion but it does not show. It then shows the error message shown in the picture attached. I am really concerned because it is a major project. Please help me.

Thank you

Re: Sketch up model not loading
« Reply #2 on: May 15, 2014, 02:06:15 am »
May 15, 2014, 02:06:15 am
Hi Juanishurtv,

This is just a routine check as you do not seem to have any Lumion licenses attached to your forum account.

If for some reason you are unable to update your Account, and you have a license or are working for a company with a valid license, I'd be grateful if you could forward the license or the company name/email address and purchase details to me (peterm [at] act-3d.com) so I can follow-up as needed.   In your comms, please reference this topic.

Thanks in advance.

TIP: If you are working for a company, you can use 1 license key for multiple staff members, as a way to get full access to the forum. We provide faster support in the Commercial User section of the forum.

All that you need to do is to ask the person who manages the license keys at your company to go to your Account settings and enter one of the license keys. You will then have full access to the forum.