July 14, 2014, 05:08:10 pm
Hi bcg215,
1) Just to rule out errors that have been corrected in later versions please upgrade to a newer version of Lumion 3, i.e. version 3.2.1. When this version was released an email with a link to the
Download Manager was sent to the email address that was used when Lumion was purchased. If you can't locate this email, please request that a new email is sent to you by contacting office [at] act-3d.com (make sure you include your Lumion 3.x license number in the email).
2) Please go to your profile section and add the Lumion 3 license key at the bottom of
this page. This will give you access to the
Commercial Users' forum.
3) Please provide us with his PC specifications. The easiest way to get the specifications of a PC is to open Lumion and go to the
benchmark section, then click on the
DXDiag button, wait a little and attach the txt file to your next reply.