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Author Topic: [Resolved] Rotation problem  (Read 4224 times)

ebartanowicz

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[Resolved] Rotation problem
« on: July 11, 2017, 12:24:41 am »
July 11, 2017, 12:24:41 am
Hi hi, I'm using lumion 6 and I have rotation problem with my camera. When I hold the right button of the mouse and move it ...... it should be rotating around the scene. So it doesn't do that I can't rotate around the scene like something is holding the camera from rotating right and left, up and down. I hope you can help with this problem because it is really annoying and I can't work!!!!

 Thank you in advance,

Re: Rotation problem
« Reply #1 on: July 11, 2017, 01:23:07 am »
July 11, 2017, 01:23:07 am
Hi ebartanowicz

Which version of Lumion 6 are you using?  Where Can I Find the Lumion Product and Version Details
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RMKM

    Reputation: 0
Re: [Answered] Rotation problem
« Reply #2 on: August 01, 2017, 10:21:59 pm »
August 01, 2017, 10:21:59 pm
Peter,
I have a similar problem on one of my workstations.  Just installed 7.5 to see if that fixed it; to no avail.  It rotates the view momentarily and then it snaps back to the same point.  Cannot turn the camera.  Please let us know a solution.  This is unworkable as it is.
Thank you,
dan

Re: [Answered] Rotation problem
« Reply #3 on: August 01, 2017, 11:10:03 pm »
August 01, 2017, 11:10:03 pm
Hi RMKM

Please see our Knowledge Base ArticleWhy does the camera sometimes move uncontrollably?

Does that fix the camera problem?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

RMKM

    Reputation: 0
Re: [Awaiting Reply] Rotation problem
« Reply #4 on: August 01, 2017, 11:15:19 pm »
August 01, 2017, 11:15:19 pm
Tablet was on.  That fixed it.  Thank you very much!!
dan

Re: [Awaiting Reply] Rotation problem
« Reply #5 on: August 01, 2017, 11:20:03 pm »
August 01, 2017, 11:20:03 pm
Good news Dan.  Thanks for letting us know it is now working  :).
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Chamee91

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Re: [Resolved] Rotation problem
« Reply #6 on: January 07, 2020, 04:45:43 am »
January 07, 2020, 04:45:43 am
Hi there,
I have Lumion 9.0.2. Everithing work property, But
I cannot rotate the camera.Its LOCK
Is this lumion Issue or Hardware Issue?

Re: [Resolved] Rotation problem
« Reply #7 on: January 07, 2020, 08:11:32 am »
January 07, 2020, 08:11:32 am
Hi Chamee91,

Before we begin, please add your Lumion License Key to your Support Account.

To receive support, and to access the full Lumion Support Center and its resources, those with a Lumion License Key need to follow the steps from 2.2 in:

Knowledge Base: How do you get technical support?

Doing so will ensure that you get full access to the Lumion Support Center.

When you're done, please let us know in this topic, so we can move your question to the right board and help you resolve the problem.

Thanks.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.