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Author Topic: [Answered] resetting the account  (Read 939 times)

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[Answered] resetting the account
« on: November 23, 2018, 05:53:33 pm »
November 23, 2018, 05:53:33 pm
Good evening,

I am in the process of obtaining Lumion 9 student via link

I have already previously utilized Lumion 7 and verified my student credentials. The problem I appear to be having at this time is that I am trying to redownload Lumion on a new computer and possibly a newer version but unable to verify my student credentials. I receive the following error "You have already redeemed this offer, an email was previously sent to you with the deals or requesting additional information. If you have not received this offer, please check your spam/junk mail."The email I have via my student email is License Key 0418-xxxx-LUM7PUBTRIAL Seats1Activation Code XXXXXX The above information, however, appears to be invalid now when downloading Lumion

I received the following response from SheerID

"Lumion should be able to reset this. As a third-party verification company, SheerID assists solely with the online verification process. We do not have access to the Act 3D system or your personal account.

Please contact Act 3D/ Lumion for further assistance in applying the technical assistance with applying the offer or resetting the account so that you are able to reverify"

This is urgent as you can imagine. Thank you so much for your assistance.

Re: resetting the account
« Reply #1 on: November 23, 2018, 06:53:24 pm »
November 23, 2018, 06:53:24 pm
Hi Mark,

I removed your activation code and license key information. Please note you should never post those in public places. That said the Lumion 7 public trial is in no way related to the student version. Are you sure you didn't use another email address when you applied for the student version in the past? When I look in our database there was never a Student licenses linked to your email adress that you have in your profile.

Could you please email your information to (EMAIL ADDRESS NO LONGER IN USE). I forwarded your request to my colleague that is in charge of the student licenses.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.