November 23, 2018, 05:53:33 pm
I am in the process of obtaining Lumion 9 student via linkhttps://lumion.com/studentsusa.htmlcode=C21AAHxflbmocFP56mjI1Pks4n_O9tQZwC_4QgGYbu_2fJrRyGOwXgWIwGC73_BfPvzdhSi3Ge1YRmHw5jhulivmkyVW3XTLQ&scope=address%20email%20openid%20profile
I have already previously utilized Lumion 7 and verified my student credentials. The problem I appear to be having at this time is that I am trying to redownload Lumion on a new computer and possibly a newer version but unable to verify my student credentials. I receive the following error "You have already redeemed this offer, an email was previously sent to you with the deals or requesting additional information. If you have not received this offer, please check your spam/junk mail."The email I have via my student email is License Key 0418-xxxx-LUM7PUBTRIAL Seats1Activation Code XXXXXX The above information, however, appears to be invalid now when downloading Lumion
I received the following response from SheerID
"Lumion should be able to reset this. As a third-party verification company, SheerID assists solely with the online verification process. We do not have access to the Act 3D system or your personal account.
Please contact Act 3D/ Lumion for further assistance in applying the technical assistance with applying the offer or resetting the account so that you are able to reverify"
This is urgent as you can imagine. Thank you so much for your assistance.