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Author Topic: [Answered] Resend Lumion license key asap please  (Read 627 times)

DatzMine

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[Answered] Resend Lumion license key asap please
« on: November 20, 2017, 04:16:07 pm »
November 20, 2017, 04:16:07 pm
Hello, a while back i installed lumion student trial. Fell in love with the program and bought the commercial license. When live sink came out for revit i wanted to update my commercial license but i accidentally upgraded my student license. Now that i need to produce my final rendering for a project due soon, i need a copy of my product license key so i can reinstall my commercial license. I have multiple emails with my product number, but none of them of the license key. What do i need to do to have my license key resent?

Thank You

Re: Resend Lumion license key asap please
« Reply #1 on: November 20, 2017, 04:23:39 pm »
November 20, 2017, 04:23:39 pm
Hi DatzMine, no problem, please follow these instructions:

Knowledge Base article: How do you get the email with the Lumion download link?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

DatzMine

    Reputation: 0
Re: [Answered] Resend Lumion license key asap please
« Reply #2 on: November 20, 2017, 04:26:59 pm »
November 20, 2017, 04:26:59 pm
Sent, thank you for your quick response :) A follow up email was sent with my receipt

Re: [Answered] Resend Lumion license key asap please
« Reply #3 on: November 20, 2017, 04:33:22 pm »
November 20, 2017, 04:33:22 pm
You should have it now. :)

(It was sent to your me.com address)
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

DatzMine

    Reputation: 0
Re: [Answered] Resend Lumion license key asap please
« Reply #4 on: November 20, 2017, 04:36:08 pm »
November 20, 2017, 04:36:08 pm
Got it! Thanks :D

DatzMine

    Reputation: 0
Re: [Answered] Resend Lumion license key asap please
« Reply #5 on: November 20, 2017, 04:37:57 pm »
November 20, 2017, 04:37:57 pm
Do i need to uninstall my student license or will installing the commercial version prompt me to overwrite it?

Re: [Answered] Resend Lumion license key asap please
« Reply #6 on: November 20, 2017, 04:50:22 pm »
November 20, 2017, 04:50:22 pm
No, there's no need to uninstall other versions of Lumion.

Just make sure you don't install Lumion 7.5 in the same folder as the educational version. :)
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.