August 16, 2017, 08:20:48 am
He is using Lumion 6.0.1.
This problem is easily resolved: simply install a newer version of Lumion.
If you've got a Lumion 6 license, the latest version is 6.5.1.
If you've got a Lumion 7 license, the latest version is 7.5.
P.S. Please follow the instructions in step 2 in the following Knowledge Base
article:Knowledge Base Article
: How do you get technical support?