Author Topic: Reinstall Lumion  (Read 742 times)

hartboesel

    Reputation: 1
Reinstall Lumion
« on: July 26, 2016, 08:33:30 pm »
July 26, 2016, 08:33:30 pm
hi, I purchased Lumion3pro a few years back and have been using since. I recently upgraded to windows 10 and am moving all my softwares from my (c) drive to my (d) drive which means I have to uninstall all of my architecture softwares and reinstall them. I have already updated to 10 and uninstalled all the programs. (autocad, revit, rhino, and Lumion)  A few months back I changed my email address from [email protected] to [email protected] and I think my Lumion account key and information was stored under that email address. I could be wrong but I have tried to find the info and cannot.

What information do you need, and what are the steps I need to take to download lumion3pro and reinstall it on my (d) drive.

Re: Reinstall Lumion
« Reply #1 on: July 26, 2016, 08:56:10 pm »
July 26, 2016, 08:56:10 pm
Hi hartboesel, please forward your purchase receipt and ideally also the Lumion 3 license number to office[at]act-3d.com (replace [at] with @), and ask my colleagues to update the email address we have on file plus re-send the Lumion 3 email to you. :)
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: Reinstall Lumion
« Reply #2 on: July 26, 2016, 09:26:09 pm »
July 26, 2016, 09:26:09 pm
Hi hartboesel

Also, please update your forum Account with your Lumion 3 license key (click here, scroll to the bottom and enter your license number).  Thanks in advance.

Doing so will give you access to the topics, resources and community that is available to registered users.  :)