May 28, 2018, 10:47:17 pm
Welcome, and thanks for your interest in Lumion by downloading the (public) 7 Day Trial. Are you aware there is also a Pro Trial available, see our Knowledge Base Article
: Is there a Trial version of Lumion?
Now, about the issue, the message "success" indicates that when starting Lumion, it is having difficulty contacting the license server to verify the license. There are some possible reasons why that might happen. Usually it is from some firewall setting or over-zealous anti-virus or monitoring software.
To get under way:1.
Please click on this link
. Does it say "The license server is running
" or "LOGINFAILED
Also, forward the email from Act-3D titled "Getting Started with Lumion" with the license number, activation code and download manager link to us at [email protected]
, so we can try to install your version at another location.3.
Please zip + send the 'hosts' file from "C:\Windows\System32\drivers\etc
" to [email protected]
Thanks in advance.4.
Does it work if you temporarily turn on Windows Defender and then temporarily turn off your 3rd party firewall/anti-virus software before running Lumion?
P.S. If you'd like to receive an automatic notification when we update this topic, please click on the 'Notify' button below this post. Thanks in advance.DISCLAIMER:
We cannot be held responsible or liable if step 4. above resulted in damage to your computers/software/network from an outside or unknown virus entering your system.