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Author Topic: Question about Lumion update  (Read 1439 times)


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Question about Lumion update
« on: May 06, 2014, 07:30:05 pm »
May 06, 2014, 07:30:05 pm
First of all, sorry to create a new thread. i was looking for an email i could send this question to but couldn't find one
To one of the staff members:
We purchased a license in my office for Lumion. We are about to upgrade to Lumion pro but havent even received the email for the upgrade.
The email that i linked with the purchased license is not the one i'm using.
I dont want to make it public because it is not my own. please let me know who i can send it to so that you guys can resend the email and we can upgrade.
Or would it be easier to just upgrade and would it come with the update automatically?

Re: Question about Lumion update
« Reply #1 on: May 07, 2014, 04:10:09 am »
May 07, 2014, 04:10:09 am

No problem starting a new topic.

The upgrade to v4.5 email will have gone to the email you linked with the purchase.  It's often best to have a generic one for the business, so that when staff changes, the emails are still going to the business.

Please send your purchase details: date, other email address, license key to our office to request a copy of the upgrade email for v4.5:  info [at]  Advise them as to the preferred email address.

I would get your current details sorted first, then do the upgrade to Pro, so that the Pro upgrade has all the correct contact details.

Also, please don't forget to add your details to your forum Account re:
Updating Your Forum Account With License Details.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.