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Author Topic: Profile Information  (Read 6239 times)

Re: Profile Information
« Reply #15 on: May 06, 2011, 05:54:26 pm »
May 06, 2011, 05:54:26 pm
Hi, Remko. I have just tried accessing the profile page but problem still remains. I have received the same message again even though I have sign out and use the direct link to profile page to log in.

500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.

It's fixed for your account.

It only occurs for users that have no status in the main user database. This can happen because you were automatically added to the database because you purchased Lumion for example and it did not set your user status.

In the future we will change this process. When you buy Lumion you will get a key. You must create a forum account yourself, then enter the key and your account is upgraded to 'licensed'. The next thing is to start Lumion. You need to enter your login and password and Lumion will activate. We will also ditch the dongle in the future. This is much easier because new customers will be able to use Lumion directly without waiting for the mail :D.

Gray Bear

    Reputation: 25
Re: Profile Information
« Reply #16 on: May 07, 2011, 12:59:41 am »
May 07, 2011, 12:59:41 am
It's fixed for your account.

It only occurs for users that have no status in the main user database. This can happen because you were automatically added to the database because you purchased Lumion for example and it did not set your user status.

In the future we will change this process. When you buy Lumion you will get a key. You must create a forum account yourself, then enter the key and your account is upgraded to 'licensed'. The next thing is to start Lumion. You need to enter your login and password and Lumion will activate. We will also ditch the dongle in the future. This is much easier because new customers will be able to use Lumion directly without waiting for the mail :D.

Thank you so much for rectifying my account, Remko, really appreciated. It is working like a charm now. I think your solution for new users to create their own account and turn it to a licensed account using a key is a great approach.

I do feel the dongle is causing some inconvenience occasionally. Especially, such dongle is easy to be lost or broken when travelling and not to mention some users have limited USB slots to accompany such device. In the other hand, activating Lumion through online server is not practical either. It's a pain for us(users overseas) because of the instability of network.

Never the less, in time, I trust you guys would have a better and waterproof solution for us in the future. Thanks again for your great support. ;)

Lars

    Reputation: 12
Re: Profile Information
« Reply #17 on: May 07, 2011, 04:54:36 pm »
May 07, 2011, 04:54:36 pm
@Remko
Are you fixing all affected accounts?
Cause my account still has problems.

Re: Profile Information
« Reply #18 on: May 07, 2011, 11:34:04 pm »
May 07, 2011, 11:34:04 pm
@Remko
Are you fixing all affected accounts?
Cause my account still has problems.
I fixed it for your account but I had to do it by hand. An automated permanent solution will be installed soon.

Lars

    Reputation: 12
Re: Profile Information
« Reply #19 on: May 08, 2011, 10:50:29 am »
May 08, 2011, 10:50:29 am
Thanks! It works.

Gilson Antunes

    Reputation: 130
Re: Profile Information
« Reply #20 on: May 09, 2011, 05:28:36 pm »
May 09, 2011, 05:28:36 pm
Hello Remko

When you have a time could get my account too? Please
Gilson Antunes
www.gilsonantunes.com.br
RTX 2080Ti / Win7 / (TM) i7-6700K CPU @ 4,00GHz / RAM 64Gb DDR-4 / SSD 1,5Tb

EarthMover

    Reputation: 12
Re: Profile Information
« Reply #21 on: May 09, 2011, 09:13:33 pm »
May 09, 2011, 09:13:33 pm
Same issues here with the 505 error.  If it's not too much trouble, please activate mine as well.

Thanks.

Gilson Antunes

    Reputation: 130
Re: Profile Information
« Reply #22 on: May 11, 2011, 05:52:37 am »
May 11, 2011, 05:52:37 am
Thanks Remko. Perfect.
Gilson Antunes
www.gilsonantunes.com.br
RTX 2080Ti / Win7 / (TM) i7-6700K CPU @ 4,00GHz / RAM 64Gb DDR-4 / SSD 1,5Tb

Re: Profile Information
« Reply #23 on: May 11, 2011, 12:33:40 pm »
May 11, 2011, 12:33:40 pm
Everyone's account should be fixed now and we also upgraded the software so new users should not be confronted with this error.