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Author Topic: Product key is already registered with another user  (Read 1094 times)

roo9

    Reputation: 0
Product key is already registered with another user
« on: May 16, 2012, 05:58:59 pm »
May 16, 2012, 05:58:59 pm
I have a serious problem!

This morning I received the key to Lumion Ultimate + Updated Lumion Pro. I managed to install the Ultimate.
When I went to update the user area www.lumion3d.com, tells me that my password is being used being used by another user.

Please, I need a solution and working with the Pro version

thanks

Re: Product key is already registered with another user
« Reply #1 on: May 16, 2012, 06:07:30 pm »
May 16, 2012, 06:07:30 pm
Hi roo9, unfortunately everyone just left the office - I hope you can wait until tomorrow morning.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

roo9

    Reputation: 0
Re: Product key is already registered with another user
« Reply #2 on: May 16, 2012, 06:10:43 pm »
May 16, 2012, 06:10:43 pm
It is very urgent, we need to turn it to deliver a project.

thanks

roo9

    Reputation: 0
Re: Product key is already registered with another user
« Reply #3 on: May 16, 2012, 06:21:26 pm »
May 16, 2012, 06:21:26 pm
now not let me activate the license within the program as ultimate lumion.

I can only use the free version  :(

Re: Product key is already registered with another user
« Reply #4 on: May 16, 2012, 06:48:08 pm »
May 16, 2012, 06:48:08 pm
now not let me activate the license within the program as ultimate lumion.

I can only use the free version  :(

Hi, can you send me the license info to arthur [at] act-3d.com? I will check what is wrong.

Arthur