Author Topic: Problems downloading Lumion 6.5.1  (Read 769 times)

Henk123

    Reputation: 0
Problems downloading Lumion 6.5.1
« on: October 27, 2016, 03:32:33 pm »
October 27, 2016, 03:32:33 pm
Hello,

We received a 7 day trial to test with Lumion 6. I am using the downloader but it gets stuck after 23%. I tried to download this file on multiple computers within and outside the network, but it gets stuck on 23%. Can you check your image on your server if there are problems?

Re: Problems downloading Lumion 6.5.1
« Reply #1 on: October 27, 2016, 03:54:23 pm »
October 27, 2016, 03:54:23 pm
Hi Henk, welcome to the Lumion Support Center! :)

There are no reported faults at our end.

What's most likely happening is that anti-virus/firewall software on your PC is preventing the Download Manager from saving all files. This may happen if the anti-virus/firewall software detects a false positive.

Please follow the instructions in this Knowledge Base article, and let us know if that resolves the problem.

IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.