Author Topic: Problem With Submitting Online Educational Licenses Form  (Read 499 times)

imaher

    Reputation: 0
Problem With Submitting Online Educational Licenses Form
« on: January 05, 2016, 05:32:04 pm »
January 05, 2016, 05:32:04 pm
Hi,

I have been trying to submit the online Educational Licenses form using the link below but I’m not sure if it has worked:

http://lumion3d.com/order-educational/

I would like apply for 55 Lumion educational licenses to be used at the University of Hertfordshire (UK) in our school of Creative Arts. If I can’t successfully submit the online form how can I apply for licenses?

Regards, Ian.

Re: Problem With Submitting Online Educational Licenses Form
« Reply #1 on: January 05, 2016, 05:38:25 pm »
January 05, 2016, 05:38:25 pm
Hi Ian, welcome to the forum and sorry to hear about the trouble you were having.

You're welcome to contact our sales team directly to discuss the order (sales[at]act-3d.com).

We'd still like to figure out what went wrong when you placed the order though.

1) Did you get an error message?

2) Which internet browser did you use?

Thanks in advance :)
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: Problem With Submitting Online Educational Licenses Form
« Reply #2 on: January 05, 2016, 11:28:15 pm »
January 05, 2016, 11:28:15 pm
Hi Ian

Just to add to Morten's reply, the form is a contact/request only form.  It will go to our sales/office staff for them to then contact you. 

If the form worked successfully, it should have shown a brief message saying it's sending the details and then a re-directed the page to the Lumion Educational Licenses detail page.

Is that what happened?  I have just tested and it seems to be working as expected.

imaher

    Reputation: 0
Re: Problem With Submitting Online Educational Licenses Form
« Reply #3 on: January 06, 2016, 10:04:32 am »
January 06, 2016, 10:04:32 am
Hi Morten,
I pressed the submit button but it just stayed on the same page as if nothing had happened.

I'll contact the Sales team using the email address supplied by peterm with all the relevant details required.

Thanks, Ian

Re: Problem With Submitting Online Educational Licenses Form
« Reply #4 on: January 06, 2016, 10:08:47 am »
January 06, 2016, 10:08:47 am
OK, thanks Ian.  Apologies for the inconvenience.

I'll send a message to our office to expect.

Re: Problem With Submitting Online Educational Licenses Form
« Reply #5 on: January 06, 2016, 10:17:42 am »
January 06, 2016, 10:17:42 am
Which internet browser are you using? (Name + version)
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.