This forum is now closed.
Please join us at the new Lumion Community forum.
Lumion Community
Use your email address and password from the old forum to log in if your account was created before Feb 20 2020.
Otherwise, you will need to create a new Lumion Account at the new forum.
Pages: [1]   Go Down

Author Topic: problem urgent rendering video  (Read 2552 times)

mohamedsafy

    Reputation: 0
problem urgent rendering video
« on: April 17, 2012, 06:29:14 pm »
April 17, 2012, 06:29:14 pm
 i have laptop hp pavalion dv i7 ram 8 gig vga amd radeon 2 giga dedicated
i ve problem in rendering videos on the HD quality
when i try to render video on HD reslotion the lumion turns to blank white window and i have to close it
the problem happens regardless the length of the video and the level of details
please any help would useful i have a presentation after 3 days
and thanks in advance :)
Logged

Morten

Re: problem urgent rendering video
« Reply #1 on: April 17, 2012, 07:34:51 pm »
April 17, 2012, 07:34:51 pm
Hi mohamedsafy, please run "DXdiag" in the Windows Start menu -> Click on "Save All Information", and attach the dxdiag.txt document to your next post (Click on "+ Additional Options" below the text field). This allows us to check which graphics card you are using.

Logged
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

mohamedsafy

    Reputation: 0
Re: problem urgent rendering video
« Reply #2 on: April 18, 2012, 08:54:39 am »
April 18, 2012, 08:54:39 am
okay i did it and here is the file and thank you :)
Logged

Morten

Re: problem urgent rendering video
« Reply #3 on: April 18, 2012, 02:40:08 pm »
April 18, 2012, 02:40:08 pm
Thanks, I'll have a look.
Logged
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Morten

Re: problem urgent rendering video
« Reply #4 on: April 18, 2012, 02:48:07 pm »
April 18, 2012, 02:48:07 pm
Ah, it looks like your laptop has 2 graphics cards: Intel HD and an AMD Radeon card.

Please follow the instructions on HP's website to ensure that Lumion never uses the Intel HD card:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03048374
Logged
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.
Pages: [1]   Go Up