Author Topic: [Resolved] Problem Hyperlight  (Read 3025 times)

mantoroid

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[Resolved] Problem Hyperlight
« on: August 12, 2015, 03:19:51 pm »
August 12, 2015, 03:19:51 pm
hello,

I have a Nvidia Quadro K2200 GPU, but when i render the screen becomes black with a screen error...( HL enabled )
Renders with hyperlight dissable render fine.
Have downloaded the latest driver, no solution.

What can be the solution?

Regards
Vincent

Re: Problem Hyperlight
« Reply #1 on: August 12, 2015, 04:59:45 pm »
August 12, 2015, 04:59:45 pm
Hi Vincent, could I ask you to click on the 'Run DXDiag' button on the benchmark results screen, wait for up to 1 minute until the file appears in the folder window and attach the dxdiag_Lumion.txt file to your next reply please? That way we'll have a better idea of what sort of system specifications your PC has.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

mantoroid

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Re: Problem Hyperlight
« Reply #2 on: August 12, 2015, 05:15:03 pm »
August 12, 2015, 05:15:03 pm
hello,

File done

Re: Problem Hyperlight
« Reply #3 on: August 12, 2015, 07:51:22 pm »
August 12, 2015, 07:51:22 pm
Thanks Vincent, I didn't spot anything unusual in the DirectX report.

1) Which power supply have you got (manufacturer + product number) and what's the Wattage?

2) Does the sceen also go black if you load an empty scene and render an image with Hyperlight enabled?
________________________________________

There's a value in the Windows registry that automatically resets the graphics card drivers if Windows hasn't heard from the graphics card for x seconds. This is what seems to have happened in your case after you started the rendering procedure.

Hyperlight is quite demanding, so the 10 seconds we've set this value to in 5.x might not be enough on older/less powerful cards.

It's relatively easy to set this value to a higher value, e.g, 20 seconds. Here's how:

a) Click on the Windows Start button. Type in 'regedit' and press Return.

b) In the Registry Editor, press CTRL + F and type in 'TdrDelay'.

c) Double-click on this entry, choose 'Decimal' and type in '20'. This means that Windows will wait for 20 seconds instead of for 10 seconds for feedback from the graphics card, before resetting the drivers.

d) Then exit the Registry Editor, reboot Windows and try to render the image again.


Please let us know if this works or not.

IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

mantoroid

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Re: Problem Hyperlight
« Reply #4 on: August 13, 2015, 05:41:53 pm »
August 13, 2015, 05:41:53 pm
the regedit adaption to 20 solved the problem, thanks!
we want to offer lumion lessons at school... so i have to prepare myself a bit ;)
is it possible as a teacher to receive a version with no watermark?
I prepare a small pdf document but with the watermark sometimes you don't see good the settings...
Will send a official document for education request

regards
vincent
teacher digital arts HoGent department KASK Ghent Belgium
www.kask.be

Re: Problem Hyperlight
« Reply #5 on: August 13, 2015, 05:44:59 pm »
August 13, 2015, 05:44:59 pm
Hi Vincent, glad to hear the registry fix has resolved the problem.

In the free version, the Lumion logo is shown in the top left corner.

In Lumion Educational Pro (which isn't free), there is a small "Not for commercial use" text watermark in the top left corner.

Click here for more information.

You're welcome to contact my colleagues on [email protected] if you have other questions regarding the application procedure :)
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.