Author Topic: [Answered] Not able to transfer file between computer with different licences.  (Read 223 times)

jadephilo

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August 15, 2017, 01:23:46 am
so I know there's a formal guideline on how to transfer files between computers: https://support.lumion.com/hc/en-us/articles/360003474413-Why-are-Spotlights-not-casting-shadows-31. But when I copied the lumion folder under my document folder from a student version computer to a computer with educational pro licences, the scenes are not showing up. Is there a solution to this?

Re: Not able to transfer file between computer with different licences.
« Reply #1 on: August 15, 2017, 02:04:03 am »
August 15, 2017, 02:04:03 am
Hi jadephilo, welcome to the Lumion Support Center.

If you are referring to the USA Student Edition, then sorry, no, the files are locked out only to that special version.

The developers of Lumion have been made aware of the problem that this restriction is causing. Among other things, it means that people who are using the US Student version at home can't load their scenes in the Educational version of lumion at their place of study.

Sorry about the inconvenience.

jadephilo

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August 15, 2017, 04:51:11 pm
That's a bummer  :7 so there's no way that I can use the scene created in student version to create a 360 image?

August 15, 2017, 04:55:29 pm
Unfortunately not. :-[
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

jadephilo

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August 15, 2017, 07:58:45 pm
Okay, what if I change the version of this computer to trial or educational license?

August 15, 2017, 08:08:19 pm
Sorry, but scenes from the USA Student version cannot be loaded in the other versions. :-\
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

jadephilo

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August 15, 2017, 09:18:06 pm
I mean, change the license of the computer that currently installed with student version  :)

August 15, 2017, 10:07:14 pm
It's not possible to change the license of an existing installation. Although you can install other versions of Lumion on the same PC, none of them will open your scene file from the USA Student version.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.