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Author Topic: New User  (Read 1843 times)

Greg_Smith

    Reputation: 0
New User
« on: March 13, 2014, 06:20:31 pm »
March 13, 2014, 06:20:31 pm
Hello, just wanted to see if anyone could answer my question. I am a new lumion user and would like to know what kind of customer support is offered? nothing on the website offers customer support besides these forums. is there a customer support or help area in the program itself? Please Help!!!!
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Jared G.

    Reputation: 36
Re: New User
« Reply #1 on: March 13, 2014, 06:28:52 pm »
March 13, 2014, 06:28:52 pm
Customer support is done through these forums and private emails.

There are two guys, Peter & Morten, and between the two of them, they do an excellent job of helping customers. They are very diligent and resourceful, and we usually hear back from them within a few hours of posting, given the different time zones everyone is in.

It might not look like there is much support from the viewpoint of someone new to the product, but I will most certainly vouch for these guys, as they have helped me through every issue I have ever had with quick turnarounds. Ultimately, I've never missed a deadline because of bugs or other issues.

There are also many veteran users on the forums here who also help field questions for quicker resolution of issues.  :-D
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RAD

    Reputation: 32
Re: New User
« Reply #2 on: March 13, 2014, 07:18:41 pm »
March 13, 2014, 07:18:41 pm
It's the best forum on the internet.  :)
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Morten

Re: New User
« Reply #3 on: March 13, 2014, 07:33:09 pm »
March 13, 2014, 07:33:09 pm
Quote from: Greg_Smith on March 13, 2014, 06:20:31 pm
Hello, just wanted to see if anyone could answer my question. I am a new lumion user and would like to know what kind of customer support is offered? nothing on the website offers customer support besides these forums. is there a customer support or help area in the program itself? Please Help!!!!

Hi Greg_Smith, as Jared said, this is indeed the place to get answers. Registered customers have access to a larger sub-section of the forum where we aim to provide faster support.

Anyway, how can we help you? :)
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IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Morten

Re: New User
« Reply #4 on: March 13, 2014, 07:33:41 pm »
March 13, 2014, 07:33:41 pm
Quote from: RAD on March 13, 2014, 07:18:41 pm
It's the best forum on the internet.  :)

(Really pleased to see that you're still around, RAD :))
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IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

peterm

Re: New User
« Reply #5 on: March 14, 2014, 02:45:12 am »
March 14, 2014, 02:45:12 am
Just to add:

For new users, (essential  ;)) reading is:
1.  LUMION 3: Tips, Tricks and Shortcuts

2.  TUTORIALS:  Lumion Video Tutorials (see link top of forum)

3.  LUMION 3: How to reduce render times:  LUMION 3: How to reduce render times
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IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.
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