Author Topic: New GTX 970 showing 4500 on "GFX Score"  (Read 6371 times)

bbowling

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New GTX 970 showing 4500 on "GFX Score"
« on: June 17, 2015, 02:23:10 am »
June 17, 2015, 02:23:10 am
Hey guys,

I'm new here. I work for a landscape architecture company and I just helped build a brand new tower. My main question is why is my brand new GTX 970 only scoring a 4500 on the GFX Score during benchmark. The project i am currently working on is in a very preliminary stage (very small and simple), yet i am only getting 5 or so FPS. Obviously, you are going to want more info on my PC build. What is the best way for me to copy something and paste it in here? Hopefully this is a simple fix. Everything else is scoring great. I am using the 5.3 Demo because we are very close to purchasing, and I wanted to know that everything would run smoothly first. I appreciate your help in advance. Thank you.

Brad

Re: New GTX 970 showing 4500 on "GFX Score"
« Reply #1 on: June 17, 2015, 03:19:58 am »
June 17, 2015, 03:19:58 am
Hi Brad

Welcome to the forum, and Lumion.  :)

The member scores for a GTX 970 are currently around the 20000 mark, but expect something like 17000 to 19000.  Passmark for a GTX 970 is 8635, and in the top 10 cards.

So definitely there seems to be a problem with the results you are getting.  In part the Benchmark results are also affected by the rest of the systems performance, such as CPU and RAM clock rates.  The i7 5820K is one of the top CPU's and has a good clock rate.

You can attach a DXDiag Report (see button in Lumion Benchmark window).  It's a txt file, either attach or zip it to attach to a post.  This will give us some information about the GPU and rest of the system.

Most importantly, check that the GTX 970 drivers are up to date from the NVIDIA site.

Re: New GTX 970 showing 4500 on "GFX Score"
« Reply #2 on: June 17, 2015, 09:28:18 am »
June 17, 2015, 09:28:18 am
To add to what Peter said, the GFX Score is also affected by whatever the CPU is doing while you're running the benchmark test.

If your CPU is busy rendering in another application or the anti-virus software is scanning files in the background, the CPU will act as a bottleneck for the graphics card. The result is subpar performance and a low GFX score. The same principle applies to the frame rate in Build mode as well as to previews in Photo & Movie mode.

In other words, you need to be sure that the CPU isn't doing a lot of other stuff in the background when you run the benchmark test.

This is especially the case if you run the benchmark test right after booting Windows as many applications and background processes are still being loaded and initialised during the first few minutes after the boot procedure.

You can check if the CPU is using a lot of resources just before running the benchmark test again by pressing CTRL + ALT + DELETE and selecting the Task Manager.

If you keep getting 4,500 points, even when your CPU is idle, the DXDiag_Lumion.txt document may help us identify the bottleneck in your system.

And lastly I would highly recommend that you click here to run the PassMark performance test application so that we can see if the low score is only in Lumion or if it's system-wide.
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bbowling

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Re: New GTX 970 showing 4500 on "GFX Score"
« Reply #3 on: June 17, 2015, 03:27:42 pm »
June 17, 2015, 03:27:42 pm
Thanks guys for the quick response. I have ran the benchmark many times with minimal applications/ resources running. The GPU seems to be working great with everything else i use it for (AutoCAD, Photoshop, SketchUp, etc.), so my guess is, for whatever reason, it has a problem with Lumion. I am attaching the dxdiag_Lumion.txt. file. I will also run the benchmark and get the results to you. Thanks.

Re: New GTX 970 showing 4500 on "GFX Score"
« Reply #4 on: June 17, 2015, 04:04:27 pm »
June 17, 2015, 04:04:27 pm
Thanks Brad, I couldn't spot anything unusual in the DXDiag report.

Your drivers are recent, too.

1) I'd still be very curious to see the results from the PassMark performance test in my previous reply.

2) By the way, what's the brand and Wattage of your power supply?

3) It might also be worth checking what the GPU temperature is in GPU-Z while you run the Benchmark test.

4) Are you using any 3rd party energy saving software/utilities (that throttle down the MHz frequency based on load)?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

bbowling

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Re: New GTX 970 showing 4500 on "GFX Score"
« Reply #5 on: June 17, 2015, 04:11:27 pm »
June 17, 2015, 04:11:27 pm
Here is the power supply. Trying to push forward on a deadline as well as diagnose this GPU. I will get the benchmark up shortly.

http://www.newegg.com/Product/Product.aspx?Item=N82E16817207031

Re: New GTX 970 showing 4500 on "GFX Score"
« Reply #6 on: June 17, 2015, 04:18:31 pm »
June 17, 2015, 04:18:31 pm
Thanks Brad, best of luck.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

bbowling

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Re: New GTX 970 showing 4500 on "GFX Score"
« Reply #7 on: June 17, 2015, 04:25:01 pm »
June 17, 2015, 04:25:01 pm
What is the best way for me to upload the results only using the eval version?

Re: New GTX 970 showing 4500 on "GFX Score"
« Reply #8 on: June 17, 2015, 05:24:18 pm »
June 17, 2015, 05:24:18 pm
Hi Brad, I'm not sure I follow?

Which results do you need to upload? The PassMark results?

If so, I'd recommend that you zip the results and use the attachment function here on the forum (Click on Reply and then on +Attachments and other options).

Or did I misunderstand you?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

bbowling

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Re: New GTX 970 showing 4500 on "GFX Score"
« Reply #9 on: June 17, 2015, 05:52:22 pm »
June 17, 2015, 05:52:22 pm
Performance Test will not allow me to export anything using an eval version. I can tell you by looking at the results that it appears to be system wide, and not just tied to lumion. can i upload a screenshot or something? if so, which tab? 3D & 2D Graphics Mark? Also, the temp is staying around 60-64 C with a high of 77 C. Does it sound at all like the GPU could be bad?

Re: New GTX 970 showing 4500 on "GFX Score"
« Reply #10 on: June 17, 2015, 06:03:40 pm »
June 17, 2015, 06:03:40 pm
That temperature range sounds fine.

Screenshots of the PassMark results of your graphics card, CPU and system memory would be great.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

bbowling

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Re: New GTX 970 showing 4500 on "GFX Score"
« Reply #11 on: June 17, 2015, 08:02:38 pm »
June 17, 2015, 08:02:38 pm
Here you go...

looks like something is definitely wrong.

Re: New GTX 970 showing 4500 on "GFX Score"
« Reply #12 on: June 17, 2015, 08:15:07 pm »
June 17, 2015, 08:15:07 pm
Hi Brad, you're right - the "DirectX 9 Complex" score is abysmal - it's in fact worse than an Intel HD card!

Lumion uses DirectX 9, so that explains the low benchmark score.

The next step is to try to figure out how to "repair" this.

The first couple of things that spring to mind are:
- A corrupt DirectX 9 installation.
- A graphics driver problem.


1) Can you try to install DirectX 9.0c manually again by clicking here? DirectX 9.0c is included in the Lumion installer, so Windows might tell you that a newer version is already installed. If so, that's fine - just click OK.

2) The other thing to check is if there might be a driver conflict, i.e. more than one driver version installed at the same time. Maybe you could install Display Driver Uninstaller (Driver Sweeper has apparently been replaced by this utility). This utility can uninstall previous driver software and remove registry keys etc so that you can install the latest Nvidia driver from scratch via GeForce Experience.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

bbowling

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Re: New GTX 970 showing 4500 on "GFX Score"
« Reply #13 on: June 17, 2015, 08:20:00 pm »
June 17, 2015, 08:20:00 pm
Again, thank you for the quick response. I will try these tips as soon as i can. Thanks!

bbowling

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Re: New GTX 970 showing 4500 on "GFX Score"
« Reply #14 on: June 17, 2015, 09:13:35 pm »
June 17, 2015, 09:13:35 pm
Tried both items and, unfortunately, they didnt help. Furthermore, Performance Test seems to run fine until it gets to the DirectX 9.0c test. At this point, it just hangs.