Author Topic: [Resolved] Never recieved my Lumion Student License.  (Read 190 times)

lordjupi

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[Resolved] Never recieved my Lumion Student License.
« on: April 05, 2018, 09:39:02 pm »
April 05, 2018, 09:39:02 pm
I registered through the paypal verification system, and I never received a code or download link. I tried doing it again and it said I already registered. Confused on what to do

Re: Never recieved my Lumion Student License.
« Reply #1 on: April 05, 2018, 10:24:25 pm »
April 05, 2018, 10:24:25 pm
Hi lordjupi

Sorry to hear the application has so far not gone smoothly for you.  You are in the system re the response you are already registered.

Did you apply with the email address you have here for the forum Profile: [email protected]?

If so, then I do not currently see any license yet issued for you, but the support records I see do not show the full orders made for Lumion products.

First please check your Gmail in Promotions, in case the download email from Act-3D is in there.

lordjupi

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Re: [Awaiting Reply] Never recieved my Lumion Student License.
« Reply #2 on: April 19, 2018, 09:20:59 pm »
April 19, 2018, 09:20:59 pm
I used my paypal [email protected] to verify my student verification

Re: [Awaiting Reply] Never recieved my Lumion Student License.
« Reply #3 on: April 19, 2018, 10:32:58 pm »
April 19, 2018, 10:32:58 pm
Thanks.  That address does not show any license issued. 

I will need to contact my colleague who looks after student applications to find out what has happened.  He is in EU +1 timezone, so pending workloads it might be up to 24 hours before we know and can resolve the problem.

Please email us at [email protected] with some more details including your full name, university/college and student ID so we can check through our system.

Apologies for the inconvenience.  If required we will email you at your contact address here, and/or the PayPal one.

Re: [Resolved] Never recieved my Lumion Student License.
« Reply #4 on: April 20, 2018, 02:36:37 pm »
April 20, 2018, 02:36:37 pm
Hello again, lordjupi - my colleagues have investigated your case and for some reason the SheerID status is set to 'pending' - they'll now look into why that is.

In any case, we got the green light to send you the 'Getting started with Lumion 8.3' email to both of your email addresses - please confirm that you have received them.

Thanks in advance. :)
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.