This forum is now closed.
Please join us at the new Lumion Community forum.
Lumion Community
Use your email address and password from the old forum to log in if your account was created before Feb 20 2020.
Otherwise, you will need to create a new Lumion Account at the new forum.

Author Topic: [Resolved] Never recieved my Lumion Student License.  (Read 738 times)

lordjupi

    Reputation: 0
[Resolved] Never recieved my Lumion Student License.
« on: April 05, 2018, 09:39:02 pm »
April 05, 2018, 09:39:02 pm
I registered through the paypal verification system, and I never received a code or download link. I tried doing it again and it said I already registered. Confused on what to do

Re: Never recieved my Lumion Student License.
« Reply #1 on: April 05, 2018, 10:24:25 pm »
April 05, 2018, 10:24:25 pm
Hi lordjupi

Sorry to hear the application has so far not gone smoothly for you.  You are in the system re the response you are already registered.

Did you apply with the email address you have here for the forum Profile: [email protected]?

If so, then I do not currently see any license yet issued for you, but the support records I see do not show the full orders made for Lumion products.

First please check your Gmail in Promotions, in case the download email from Act-3D is in there.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

lordjupi

    Reputation: 0
Re: [Awaiting Reply] Never recieved my Lumion Student License.
« Reply #2 on: April 19, 2018, 09:20:59 pm »
April 19, 2018, 09:20:59 pm
I used my paypal [email protected] to verify my student verification

Re: [Awaiting Reply] Never recieved my Lumion Student License.
« Reply #3 on: April 19, 2018, 10:32:58 pm »
April 19, 2018, 10:32:58 pm
Thanks.  That address does not show any license issued. 

I will need to contact my colleague who looks after student applications to find out what has happened.  He is in EU +1 timezone, so pending workloads it might be up to 24 hours before we know and can resolve the problem.

Please email us at (EMAIL ADDRESS NO LONGER IN USE) with some more details including your full name, university/college and student ID so we can check through our system.

Apologies for the inconvenience.  If required we will email you at your contact address here, and/or the PayPal one.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: [Resolved] Never recieved my Lumion Student License.
« Reply #4 on: April 20, 2018, 02:36:37 pm »
April 20, 2018, 02:36:37 pm
Hello again, lordjupi - my colleagues have investigated your case and for some reason the SheerID status is set to 'pending' - they'll now look into why that is.

In any case, we got the green light to send you the 'Getting started with Lumion 8.3' email to both of your email addresses - please confirm that you have received them.

Thanks in advance. :)
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.