April 19, 2018, 02:22:21 am
Yes, for sure. You need to add the Lumion license key
to your Lumion Support Account that you have now used. That will give you full access to the Support center. From there, we can then assist you with the render output problem.
Just follow the instructions here for step 2)
: How do you register your License Key and get technical support?
Do you have access to the "Getting Started with Lumion" email that shows the license key? Alternatively ask the boss for a copy for you, or ask him to enter the key to your Support Account. Or get him to forward to us the email to (EMAIL ADDRESS NO LONGER IN USE).
When you register the license, you will see the commercial section and not the Guest/non-licensed section, so just send us a quick email to (EMAIL ADDRESS NO LONGER IN USE) to let us know you have registered, and well get things under way.