Author Topic: [Awaiting license registration] Need a little help, pls !  (Read 62 times)

zyrofrost

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[Awaiting license registration] Need a little help, pls !
« on: May 09, 2019, 03:48:19 pm »
May 09, 2019, 03:48:19 pm
I bought a new computer but there is a big problem with my Lumion 9, i can open new file but can't load any save file, Lumion always crash when i open a save file.... I was try a lots of ways, reinstall window, reset window, reinstall Lumion, check all drivers update, turn off anti virus, even try Lumion 8.5 and some ways in the internet, but there is no hope.....
My PC info, AMD Ryzen 7 2700k 8 cores, card GTX 1060, mainboard X470 ultra gaming, 16gb RAM, benchmark  all green... Does anyone have same prolem like this ? :(

Re: Need a little help, pls !
« Reply #1 on: May 09, 2019, 04:21:50 pm »
May 09, 2019, 04:21:50 pm
Hello zyrofrost,

No problem - we can help you resolve that problem.

To get the ball rolling, please register your Lumion License Key at the bottom of your Profile page. Here are the instructions:

Knowledge Base: How do you get technical support?

Thanks in advance.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.