March 28, 2018, 08:43:14 pm
I also just ended up with a new model in the 'air' over my existing model.
No problem, Paul - we can help you.
Please upload the LS7 scene file to a file host (e.g. Wetransfer.com) and forward the download link to (EMAIL ADDRESS NO LONGER IN USE), so we can take a look.
given there are no immediate customer support to call for technical issues
This is the Lumion Support Center, so all you need to do is to post your questions to get technical support.
We're here to help.
Regarding the black-out, this problem is most likely resolved by installing all available Windows updates as we as the latest driver for your graphics card (provided that your hardware meets the minimum requirements).
To get the ball rolling, please attach the Lumion Diagnostics Report
by following these instructions:Knowledge Base Article
: How do you attach a diagnostics report to a post?
Thanks in advance.