Author Topic: [Resolved] my objects all turned black.  (Read 513 times)

[email protected]

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[Resolved] my objects all turned black.
« on: March 27, 2018, 11:27:10 pm »
March 27, 2018, 11:27:10 pm
When trying to create transparent glass, suddenly all my objects turned BLACK.  I tried to UNDO, but nothing.
HELP!

Re: my objects all turned black.
« Reply #1 on: March 27, 2018, 11:43:45 pm »
March 27, 2018, 11:43:45 pm
Hi [email protected]

That does not sound very good.  :o

What version of Lumion are you using?

[email protected]

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Re: [Awaiting Reply] my objects all turned black.
« Reply #2 on: March 28, 2018, 07:51:11 pm »
March 28, 2018, 07:51:11 pm
I am using the free Trial version.  I realize it may not have all the bells and whistles.  I also just ended up with a new model in the 'air' over my existing model.  Can't figure out how to delete it.  The 'file's blue dot doesn't show when I try to delete objects.   

Thanks for any advice.  Lumion certainly has beautiful renderings, but the learning curve is significant given there are no immediate customer support to call for technical issues.  Youtube and tutorials are also quite limited in answering these 'hick-ups'.

Paul

Re: [Awaiting Reply] my objects all turned black.
« Reply #3 on: March 28, 2018, 08:43:14 pm »
March 28, 2018, 08:43:14 pm
I also just ended up with a new model in the 'air' over my existing model.

No problem, Paul - we can help you.

Please upload the LS7 scene file to a file host (e.g. Wetransfer.com) and forward the download link to [email protected], so we can take a look.

given there are no immediate customer support to call for technical issues

This is the Lumion Support Center, so all you need to do is to post your questions to get technical support.

We're here to help. :)

Regarding the black-out, this problem is most likely resolved by installing all available Windows updates as we as the latest driver for your graphics card (provided that your hardware meets the minimum requirements).

To get the ball rolling, please attach the Lumion Diagnostics Report by following these instructions:

Knowledge Base Article: How do you attach a diagnostics report to a post?

Thanks in advance.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

[email protected]

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Re: [Awaiting Reply] my objects all turned black.
« Reply #4 on: March 29, 2018, 12:20:22 am »
March 29, 2018, 12:20:22 am
Thank you for your response!  I resolved the issue.

Re: [Awaiting Reply] my objects all turned black.
« Reply #5 on: March 29, 2018, 12:38:51 am »
March 29, 2018, 12:38:51 am
OK Paul, good to know, thanks for the update.  I take it both problems - the blackening, and the floating object.

There is also a full Pro Trial available.  See our Knowledge Base ArticleIs there a Trial version of Lumion?

We also have support information in our Knowledge Base Articles, and registered users can access the full support Center for issue resolutions and our direct support.

Let us know if there's anything else we can help with.

Re: [Resolved] my objects all turned black.
« Reply #6 on: March 29, 2018, 07:31:53 am »
March 29, 2018, 07:31:53 am
Thank you for your response!  I resolved the issue.

Please share the solution to the problem. ;)
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.