Topic: LUMION VIEWER

[KAITX]

Where can I download the Lumion Viewer? I downloaded 3.1.1, and can't find it anywhere. Thanks.

[Morten]

Hi KAITX, please search for 'Viewer' in the 3.1.1 email.

[KAITX]

I looked in the email again, still couldn't find it. Can you resend the email? Thanks.

[Morten]

Apologies, I didn't notice that you had Lumion and not Lumion Pro.

Lumion Pro is required for exporting the LS3 files that can be opened in the Lumion Viewer. That's why there was no link in your email.

Please contact support [at] act-3d.com to inquire about your options for downloading the Lumion Viewer.

[Wendelld]

Apologies, I didn't notice that you had Lumion and not Lumion Pro.

Lumion Pro is required for exporting the LS3 files that can be opened in the Lumion Viewer. That's why there was no link in your email.

Please contact support [at] act-3d.com to inquire about your options for downloading the Lumion Viewer.

Hi Morten, I managed to have the IT gave the saved email with the license key but I can not see the link for the viewer on that email. Will it be on the link to download Lumion?

[Wendelld]

I have emailed you and Arthur also regarding this using the Support email address.

[peterm]

Hi Wendelld
 
The Lumion Viewer was only released at version 3.1 and the following updates to v3.1.

I have attached a sample of the email sent to Pro users showing where the link can be located on the email for the Viewer.

[Wendelld]

Hi Wendelld
 
The Lumion Viewer was only released at version 3.1 and the following updates to v3.1.

I have attached a sample of the email sent to Pro users showing where the link can be located on the email for the Viewer.

Thanks Peter, Patricia already emailed me the link. We have 3.1.2 Pro, that link was not on the first email that we received (see screenshot). I think because we bought it from a reseller here in the UAE.

[peterm]

Thanks Peter, Patricia already emailed me the link.

Great.

I think from your image of the email the lack of link is due to the email relating to Lumion Pro v3.0 (rather than 3.1) either copied or forwarded, as the link details were the same for the updates.  

See how my image specifies 3.1 but yours is for 3.0 re "Additional Details
The installer is specific for your Lumion 3.0 license.".  (practising my Sherlock Holmes with magnifying glass evidence gathering     )

[Tim M.]

Peter,

My company purchased Lumion Pro yesterday and I also can not find the Lumion Viewer link in the
"Getting Started with Lumion" email.  Version 3.1.2 was installed though.  Our email looks the same as Wendelld's did, just a link "Click here to download Lumion". How do we go about getting the viewer.

Thanks.

[peterm]

Hi tmohrbach

Did you also purchase through a reseller?

[Tim M.]

Peter,

Just checked with my boss.  He purchased directly through lumion3d.com


          Get ready to download Lumion.          
    
       Dear Lumion customer,

Below you can find your license key and activation code:
Product name   License key    Seats   Activation code
Lumion 3 Professional Edition   -LUM3PRO   1   

Installing Lumion
The following link allows you to install Lumion on your computer.
The download manager will ask you for an activation code.
This code is listed above.

Click here to download Lumion
Upgrade your forum account
When you link your license code to your forum account you get access to extra topics and you get an optional icon next to your name. Go To Lumion User Profile Page
Additional Details
•   The installer is specific for your Lumion 3.0 license.
•   You can copy the Lumion installer to other computers or your network drive.
•   You may install Lumion on multiple machines.
•   When you start Lumion your license is flagged as in use.
•   When you quit Lumion your license is flagged as free
•   You need an internet connection in order to run Lumion
If you need any help, click here for support options.
    
       Act-3D B.V. | Schipholweg 11F, 2316XB
This message was sent from an unmonitored e-mail address. Please do not reply to this message.       
       
   

[peterm]

Hi Tim

Many thanks.  I'll pass these on to the office for them to have a look at the email messages being sent.

And have asked sales to send you the link.

[Tim M.]

Thanks Peter, we really appreciate it.

[Arthur]

Hi Tim, I sent you a PM.

Arthur