Author Topic: Lumion Student Version Download Issue!!  (Read 1727 times)

jwrx

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Lumion Student Version Download Issue!!
« on: November 07, 2016, 06:17:41 pm »
November 07, 2016, 06:17:41 pm
Hello everyone at the Lumion community,

I am a student at a university inside the US, and I am also a US citizen. I have used my PayPal account to try and acquire the student version of Lumion 7.

However, when I log into the PayPal account at the initial download process, I get a message that states "individual student licenses are not available outside the US".

I am not sure what the issue is, as I have signed up with my university email and provided my US address in the PayPal account. I have also created an account with Lumion to see if that was the issue, but unfortunately it did not fix anything.

Please Help!

Re: Lumion Student Version Download Issue!!
« Reply #1 on: November 07, 2016, 06:21:41 pm »
November 07, 2016, 06:21:41 pm
Hi jwrx, sorry to hear that - it has worked for all other students based in the USA.

Are you using any anonymisation add-ons in your internet browser, e.g. ZenMate?

If not, please forward your application details (photo ID etc) to my colleagues (sales[at]act-3d.com, replace [at] with @), so they can take a look for you. Thanks! :)
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

jwrx

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Re: Lumion Student Version Download Issue!!
« Reply #2 on: November 07, 2016, 06:28:37 pm »
November 07, 2016, 06:28:37 pm
Okay I will try that. Is that an email address I can contact? Must I include my photo ID?

Also, does the student version of Lumion 7 have multiple watermarks scattered about the screen like the free version of Lumion 5.3?

Thanks!

Re: Lumion Student Version Download Issue!!
« Reply #3 on: November 07, 2016, 06:53:32 pm »
November 07, 2016, 06:53:32 pm
Is that an email address I can contact?

Yes, just replace [at] with @ in sales[at]act-3d.com.

Must I include my photo ID?

Please include whatever is requested on the application page. I can't actually see it as I'm not based in the USA. :)

Also, does the student version of Lumion 7 have multiple watermarks scattered about the screen like the free version of Lumion 5.3?

No, but it has a few other limitations though as it's not the full commercial version of Lumion. For example, you can't render 360 degree panoramas for mylumion.com or VR renderings for Oculus Rift/Samsung GearVR. There are also restrictions on the resolution of still images and movies.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.