This forum will close soon. Please join us at the new Lumion Community forum.
Use your email address and password from the old forum to log in.
Lumion Community

Author Topic: Lumion license not available  (Read 1558 times)

jenc

    Reputation: 0
Lumion license not available
« on: April 19, 2012, 07:25:00 pm »
April 19, 2012, 07:25:00 pm
Two of our users are trying to get into Lumion but it says that their license is already activated by some other computer.  When logged on to Lumion site, one of the licenses says it isn't in use by any computer, the other one says it's in use by the user's laptop but it isn't.  I've emailed support but haven't heard back. Has anyone else run into this issue and is there anything we can do on our end to release the license? 

Thanks.

Re: Lumion license not available
« Reply #1 on: April 20, 2012, 10:59:32 am »
April 20, 2012, 10:59:32 am
Two of our users are trying to get into Lumion but it says that their license is already activated by some other computer.  When logged on to Lumion site, one of the licenses says it isn't in use by any computer, the other one says it's in use by the user's laptop but it isn't.  I've emailed support but haven't heard back. Has anyone else run into this issue and is there anything we can do on our end to release the license? 

Thanks.

I will investigate what happened. The licenses will be de-activated in a second.

Re: Lumion license not available
« Reply #2 on: April 20, 2012, 11:05:51 am »
April 20, 2012, 11:05:51 am
I dropped you an e-mail!

jenc

    Reputation: 0
Re: Lumion license not available
« Reply #3 on: April 20, 2012, 07:11:16 pm »
April 20, 2012, 07:11:16 pm
thank you! we're able to access those licenses now.