November 08, 2019, 12:56:19 pm
Hi Adil, it looks like you're trying to paste your Activation Code
rather than you License Key
Here are some examples:License Key:
0000-A1A1A-LUM9PRO (minimum 16 letters/numbers)Activation Code:
A1A1A1A1 (8 letters/numbers)
Your Activation Code
and your License Key
number are listed in your 'Getting started with Lumion' email.
I can see that you've already got a Lumion 10 License Key
, so there's no need to upgrade it.
All that you need to do is to click on the 'Download Lumion' button in the 'Getting started with Lumion 10' email - which we've re-sent to you manually to be on the safe side.
Let us know if that answers your question.