Author Topic: Lumion file become black  (Read 7585 times)

Lumion file become black
« on: February 06, 2013, 02:38:03 pm »
February 06, 2013, 02:38:03 pm
Hi,

I'm new to Lumion software, when I"m doing my animation suddenly Lumion stop working and there's a message stating that Lumion doesnt have enough memory space and hang. I saved my working files before and when I open it in Lumion after I restart my computer, it become black color.

Please help me with this problem, I really need to save my file.

Thank you very much.

Melissa

Re: Lumion file become black
« Reply #1 on: February 06, 2013, 03:02:51 pm »
February 06, 2013, 03:02:51 pm
Hi Melissa, please attach a screenshot of your Settings screen in Lumion.

(When you reply, click on +Additional options in order to attach the image)
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: Lumion file become black & when render become pink,please help me.
« Reply #2 on: February 07, 2013, 03:32:31 am »
February 07, 2013, 03:32:31 am
Hi,

I managed to recover from black but the scene's color is darker and deeper than the original. I've attached some of the screen (set1-4)and the setting that I did. I try to render it into animation but all become pink color. I have attached some of the screenshot too (r1-2). I would like to know how to tackle this problem, the scene become pink color after animation is not the first time I encounter this problem.

Please help me with this issue. Your help is much appreciated.

Thank you.


Re: Lumion file become black
« Reply #3 on: February 07, 2013, 10:24:34 am »
February 07, 2013, 10:24:34 am
Hello again Melissa,

We are unable to provide technical support until we have verified your license status.

Please forward the email receipt you received when buying Lumion to info [at] act-3d.com, so that we can verify that everything is in order.

Thanks in advance.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: Lumion file become black
« Reply #4 on: February 17, 2013, 05:57:15 pm »
February 17, 2013, 05:57:15 pm
The same thing is happening to mine.. I am just trying Lumion for the first time and it is all black and some lights in the background.  If we can't get technical support before we buy Lumion, why would we even want to buy a software that malfunctions?



Gaieus

    Reputation: 44
Re: Lumion file become black
« Reply #5 on: February 18, 2013, 01:02:37 pm »
February 18, 2013, 01:02:37 pm
...If we can't get technical support before we buy Lumion, why would we even want to buy a software that malfunctions?
The problem is not that he was using a trial version but apparently a cracked version.

BTW you also seem to be using version 3. AFAIK the Free version of 3 has not been released yet so there is something bogus in your reasoning, too. ::)
Gai...

Re: Lumion file become black
« Reply #6 on: February 18, 2013, 01:08:14 pm »
February 18, 2013, 01:08:14 pm
lilaqfairy: I can assure you that the legal version of Lumion is not malfunctioning. For obvious reasons, we can't provide support to people who use illegal/modified versions of Lumion. There are no valid excuses for not using Lumion Free.

As Gaieus mentioned you do not seem to have a valid Lumion 3 license attached to your forum account, so your access to this forum will be blocked until you provide us with your license details (info [at] act-3d.com).
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.