Author Topic: Lumion Educational Version doesn't open  (Read 992 times)

Branislav

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Lumion Educational Version doesn't open
« on: September 28, 2016, 02:20:51 pm »
September 28, 2016, 02:20:51 pm
Hello

I have a problem with the opening of the Lumion. Always when I try to open it simply shows me the first small loading window yet after that, it simply doesn't open anything at all.
I have tried reinstalling Lumion completely 3 times now. The Strange thing is it has been working the first time I have installed it. After the first use, it won't open anymore. I have tried to open it again and it gives an error saying it can't be open twice even though nothing shows up. It is in the processes.

Re: Lumion Educational Version doesn't open
« Reply #1 on: September 28, 2016, 02:47:48 pm »
September 28, 2016, 02:47:48 pm
Hi Branislav, sorry to hear that.

Please terminate the Lumion.exe process in the Windows Task Manager.

1) Then click here and follow the instructions to attach a diagnostics report, so we can have a look at your PC configuration.

2) Can you confirm that your PC meets or exceeds the minimum system requirements, and that the latest graphics card drivers and all Windows updates have been installed (even optional ones)?

3) Which version of Lumion are you using? (Full product name and version number)
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Branislav

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Re: Lumion Educational Version doesn't open
« Reply #2 on: September 28, 2016, 04:31:12 pm »
September 28, 2016, 04:31:12 pm
I have attached the diagnostics file.

I have also checked for any updates for graphic card or windows and everything is up to date. As I said, it was running the first time I have installed it and I could work on the building i have imported, after that the program wouldn't open again.

Branislav

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Re: Lumion Educational Version doesn't open
« Reply #3 on: September 28, 2016, 04:33:38 pm »
September 28, 2016, 04:33:38 pm
It's Lumion 6.5.1 the educational version.

Re: Lumion Educational Version doesn't open
« Reply #4 on: September 28, 2016, 05:19:00 pm »
September 28, 2016, 05:19:00 pm
Thank you for the diagnostics file and the information.

Unfortunately your PC is not suitable for Lumion. :-\

Your MSI GE70 seems to have a GTX 850M graphics card which only has 1409 PassMark points, and a minimum of 2,000 PassMark points are required for simple scenes (Click here for more details).

Have you got a different PC you can run Lumion on?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Branislav

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Re: Lumion Educational Version doesn't open
« Reply #5 on: September 28, 2016, 07:23:43 pm »
September 28, 2016, 07:23:43 pm
This is interesting because the first time I have opened Lumion it was working without a problem and even showed better working conditions than laptops of my schoolmates, sadly I am studying in a foreign country with access to laptop only.

Re: Lumion Educational Version doesn't open
« Reply #6 on: September 28, 2016, 08:07:01 pm »
September 28, 2016, 08:07:01 pm
It might have worked once but trying to run Lumion on a PC with a graphics card that does not meet the minimum requirements is certain to cause crashes, glitches and other unexpected behaviour. :-\

We see this problem quite often here on the forum; people ignore the warning messages after the benchmark has run, work on their scenes and when they start rendering videos they encounter all sorts of problems.

In summary, the only way forward is unfortunately to run Lumion on a PC that meets or exceeds the minimum requirements.

On laptop PCs, this means a GTX 970M or better.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Branislav

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Re: Lumion Educational Version doesn't open
« Reply #7 on: September 28, 2016, 08:08:50 pm »
September 28, 2016, 08:08:50 pm
I have opened Lumion trough right clickin on the icon and "Solving problems with compatibility" though i haven' tried importing revit file this time. Thank you for support anyway.

Re: Lumion Educational Version doesn't open
« Reply #8 on: September 28, 2016, 08:18:51 pm »
September 28, 2016, 08:18:51 pm
All right, but I would still recommend that you try to find another PC for your project.

I can guarantee you that this will not be the last problem you'll encounter, and later on you might have invested a lot more time in your project, only to find out that you can't render it just before your deadline.

This has happened to other users, and I just want to warn you so you don't waste any time. :-\
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.