Author Topic: [Resolved] Lumion does not work while on my ultrawide monitor  (Read 172 times)

TannyrSD3

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[Resolved] Lumion does not work while on my ultrawide monitor
« on: August 30, 2018, 03:19:18 am »
August 30, 2018, 03:19:18 am
Hello, hopefully someone can help me.

I have a 2 monitor set-up. 1 is an ultrawide 3440x1440 and the other is 1920x1080. I have an NVidia GTX 1080, 16gb of ram, and an i7 8700k.

My issue is that the window for Lumion works perfectly while it is the active window on my 1080p screen. But when I pan it over to my ultrawide it freezes then if I move it a bit more it turns white basically not running at all while on this screen. It is still pulling resources when it is the active window according to my task manager. But nothing is displaying.

I tried unplugging all monitors other than my ultrawide and it still does not work. I tried changing my aspect ratio to 1920x1080 on the ultrawide just to see if resolution was an issue, but it still did not work.
 

As I was writing this I believe it may have something to do with the fact that my ultrawide is plugged into the GPU and the 1080p is plugged into the onboard graphics? I will try switching that and updating this post with my results.

Couldn't get the monitor to run off the integrated graphics only. I did, however, turn off the multimonitor setting in bios that let me us both GPU and integrated Graphics to get the dual monitor set-up I was using and that did not work either.

Does anyone have any solutions?

Re: Lumion does not work while on my ultrawide monitor
« Reply #1 on: August 30, 2018, 03:53:46 am »
August 30, 2018, 03:53:46 am
Hi TannyrSD3

Welcome.  :)

Yes, hopefully we can help.

What version of Lumion are you using? And is it the Trial or Pro Trial?

TannyrSD3

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Re: [Awaiting Reply] Lumion does not work while on my ultrawide monitor
« Reply #2 on: August 31, 2018, 12:28:26 am »
August 31, 2018, 12:28:26 am
Hello Peter,

Thank you for your help

I downloaded the Lumion 7.5 Trial. I do not think it is the Pro Trial.

Re: [Awaiting Reply] Lumion does not work while on my ultrawide monitor
« Reply #3 on: August 31, 2018, 12:35:34 am »
August 31, 2018, 12:35:34 am
OK, thanks

Just to keep you in the picture, there is also a current version trial available for evaluation as in our Knowledge Base ArticleIs there a Trial version of Lumion?

Re: [Awaiting Reply] Lumion does not work while on my ultrawide monitor
« Reply #4 on: August 31, 2018, 12:47:23 am »
August 31, 2018, 12:47:23 am
Now in terms of Lumion not running on the ultra-wide monitor; can you first confirm about running on the correct monitor:

Quote
1.4: If the PC includes separate video output sockets (1 for the Intel HD chip and 1 or more for the NVIDIA/AMD graphics card) and you connect these sockets to separate monitors, it's very important that the Lumion window is only ever placed on the monitor that is connected to the fast NVIDIA/AMD graphics card. If the Lumion window is running on the monitor that's connected to the Intel HD chip, you should move the window to the monitor that's connected to the fast NVIDIA/AMD graphics card, and then quit and restart Lumion.

So you must make sure that Lumion starts on the ultra-wide, the ultra-wide is connected to the GTX 1080.  You can't (if I am understanding correctly) pull or pan the Lumion window over from one monitor to another.

Is that the case?

TannyrSD3

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Re: [Awaiting Reply] Lumion does not work while on my ultrawide monitor
« Reply #5 on: August 31, 2018, 02:04:35 am »
August 31, 2018, 02:04:35 am
Sort of. I will give a bit more detail.

My ultrawide is connected to the GTX 1080, my normal monitor is connected to the IGD. I open lumion on the ultrawide monitor, it goes full screen (only showing white however), it appears to take a second to fully load (while "not Responding" as I've seen other correctly working instances of lumion do), then it loads completely but stays white not appearing until I drag it to the other monitor that is connected to the IGD.

I do notice however that whatever screen I open it on does, indeed, open the app using the respective GPU. Though If I start on the ultrawide (doing everything I mention above) then drag over to the other monitor it is still using the correct GPU (GPU1 - GTX 1080), but displaying only on the other monitor.



Re: [Awaiting Reply] Lumion does not work while on my ultrawide monitor
« Reply #6 on: August 31, 2018, 02:21:04 am »
August 31, 2018, 02:21:04 am
Thanks for the detail.

Yes, white is normal, if the system is still refreshing.  When starting Lumion it might take a few minutes to fully load, so presume you are waiting long enough for that to happen?

As a starting point, we will need to get more details on the system:
1. Attach to a post the Windows Diagnostics (DXDiag) Report. Refer our Knowledge Base Article: How do you attach a diagnostics report to a post?

2. A screencapture of the NVIDIA Control Panel:
      2.1 -> Manage 3D Settings ->Program Settings tab.
      2.2 -> Display -> Change Resolution

3. Device Manager with expanded Monitor details (Windows search -> type in "Device Manager").

Thanks in advance.

TannyrSD3

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Re: [Awaiting Reply] Lumion does not work while on my ultrawide monitor
« Reply #7 on: August 31, 2018, 03:14:46 am »
August 31, 2018, 03:14:46 am
So In addition to what you requested, I figured I'd give you two diagnostics just in case it turns out to matter at all.

I have given you two diagnostics, 1 was done when opened on the Ultrawide and running on the GPU1 or GTX 1080 (according to task manager), and the other is when it opens and runs on the other screen on GPU0 or the IGD. Just to point it out I was able to get the diagnostic while on the ultrawide by remembering where and when to click the buttons on the screen since the UI wasnt rendering out and just staying completely white. So the inputs work, the UI just doesn't seems to render.

See attached for the rest hopefully I captured what you needed to see.

Re: [Awaiting Reply] Lumion does not work while on my ultrawide monitor
« Reply #8 on: August 31, 2018, 03:36:10 am »
August 31, 2018, 03:36:10 am
Hi, thanks. 

I made a mistake, meant to say Display Adapters not Monitors for the Device Manager, can you add, thanks.

ps: I assume IGD = Intel Graphics Device/Display so we are talking about the integrated onboard Intel graphics?

Lumion may run, but generally only very poorly if at all, and needs a dedicated graphics card, so I'm surprised you are able to see Lumion on a screen and for it to appear OK.

Will take a look at the Diagnostics Reports.

Re: [Awaiting Reply] Lumion does not work while on my ultrawide monitor
« Reply #9 on: August 31, 2018, 03:45:09 am »
August 31, 2018, 03:45:09 am
And, do you have a different cable, HDMI that you can connect between PC and monitor (remove all others from monitor, so only one is active).

Re: [Awaiting Reply] Lumion does not work while on my ultrawide monitor
« Reply #10 on: August 31, 2018, 03:56:00 am »
August 31, 2018, 03:56:00 am
OK, so from the Diagnostics there are two cables connected to the wide monitor.  One Displayport external and one HDMI.

If you disconnect the Displayport and run only with the HDMI what happens?

Re: [Awaiting Reply] Lumion does not work while on my ultrawide monitor
« Reply #11 on: August 31, 2018, 04:04:36 am »
August 31, 2018, 04:04:36 am
Also affecting Lumion working, and make good use of that powerful GTX 1080, but not about the monitor:

1. Virtual Memory could do with increasing to 50GB.  See section 6 in above article.

2. Critical.  There is only 17GB of free file space on C drive.  You should free some space.  See section 7 in our Knowledge Base Article: How do you analyze a Diagnostics Report?

3. What is the power supply?

Re: [Awaiting Reply] Lumion does not work while on my ultrawide monitor
« Reply #12 on: August 31, 2018, 04:08:03 am »
August 31, 2018, 04:08:03 am
4. You may also need to update the firmware for the Displayport.  See NVIDIA Graphics Firmware Update Tool.


Re: [Awaiting Reply] Lumion does not work while on my ultrawide monitor
« Reply #13 on: August 31, 2018, 04:10:46 am »
August 31, 2018, 04:10:46 am
ps: the good news is that we know of at least one specific user who runs the same wide screen LG Ultrawide 34, so you know Lumion will work fine.   :)

TannyrSD3

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Re: [Awaiting Reply] Lumion does not work while on my ultrawide monitor
« Reply #14 on: September 01, 2018, 01:38:54 am »
September 01, 2018, 01:38:54 am
Lot to take in. I will try to go through this this weekend if I can. Thank you for your help so far!