April 07, 2016, 08:50:05 pm
Sorry, I was still editing the post above so you probably didn't see the latest changes I made.
Just to be on the safe side, since this is a brand new PC: Can you confirm that Windows 7 is up to date and that there are no more updates to be installed?1)
Go to Start
-> Control Panel
-> Windows Update
Check for updates.3)
Install all available updates.4)
After the updates are installed, restart your computer.5)
After the restart repeat the steps above again until no more updates are available.
Then try to run the benchmarking application 3DMark Basic Edition
(available at the bottom of this page
), just to confirm that your PC can't run other DirectX applications.
If confirmed, a PC that can't run DirectX applications is basically broken and means that NEWEGG either has to repair it at their cost or replace it with a PC that does work.
P.S. Your PC specs are very good, so once this has been fixed I'm sure you'll be very happy with the performance in Lumion.