Author Topic: [Resolved] Lumion demo does not detect Nvidia GTX980 card ...help!  (Read 2633 times)

mrdcon

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April 07, 2016, 09:12:24 am
spent an hour on line with Nvidia support, downloaded the latest drivers for the GTX980,but after repeated restarts, etc, LUMION still is not recognizing the Nvidia card.
Upon starting LUMION, the app says I have 1 gig or less of memory and a very slow graphic cards and that I should upgrade....the benchmark says -1.

This is a new machine with all the recommendations that LUMION suggested ... before I purchase LUMION, I need to get this video card resolved.

Please help ..any ideas?

Re: Lumion demo does not detect Nvidia GTX980 card ...help!
« Reply #1 on: April 07, 2016, 10:15:45 am »
April 07, 2016, 10:15:45 am
Hi mrdcon, please click here to attach a diagnostics report, so we can take a look at your system.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

mrdcon

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Re: Lumion demo does not detect Nvidia GTX980 card ...help!
« Reply #2 on: April 07, 2016, 12:39:56 pm »
April 07, 2016, 12:39:56 pm
Here are the dxdiag reports

Re: Lumion demo does not detect Nvidia GTX980 card ...help!
« Reply #3 on: April 07, 2016, 01:17:27 pm »
April 07, 2016, 01:17:27 pm
Hi, please run Display Driver Uninstaller to uninstall all previous Nvidia drivers.

Then restart Windows and install GeForce Experience (which will also assist you in installing the latest Nvidia Driver).
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

mrdcon

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Re: Lumion demo does not detect Nvidia GTX980 card ...help!
« Reply #4 on: April 07, 2016, 04:50:53 pm »
April 07, 2016, 04:50:53 pm
used the uninstaller as you recommended and loaded the driver as instruction ... Lumion still can not detect the card.

see latest attachments.


mrdcon

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Re: Lumion demo does not detect Nvidia GTX980 card ...help!
« Reply #5 on: April 07, 2016, 04:55:58 pm »
April 07, 2016, 04:55:58 pm
when checking the DEVICE MANAGER... Nvidia GTX980 appears to be working properly with the latest driver installed.

Re: Lumion demo does not detect Nvidia GTX980 card ...help!
« Reply #6 on: April 07, 2016, 05:09:17 pm »
April 07, 2016, 05:09:17 pm
There's still something wrong with the GTX 980 as it's not being recognised as a Display Device in DirectX.

Compare your DXDiag information (in blue) with mine for a GTX 760:

IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: Lumion demo does not detect Nvidia GTX980 card ...help!
« Reply #7 on: April 07, 2016, 05:10:18 pm »
April 07, 2016, 05:10:18 pm
This quote from your DXDIag file is also interesting:
"DxDiag Previously: Crashed in Direct3D (stage 2). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information"

Anyway, let's try to figure out why your GTX 980 isn't being recognised as a Display Device in DirectX. First of all, let's rule out any physical issues with the card, so bear with me while we go through the basics. :)

1) Which motherboard has this PC got? (full product name and number)

2) Which PCI-Express slot is the card inserted into? (Unscrew the side of the PC case and attach a photo of it if possible)

3) Can you confirm that the GTX 980 graphics card is connected to the monitor via a HDMI, DVI or DisplayPort cable?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

mrdcon

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Re: Lumion demo does not detect Nvidia GTX980 card ...help!
« Reply #8 on: April 07, 2016, 06:00:29 pm »
April 07, 2016, 06:00:29 pm
MSI Z97 PC Mate LGA 1150 Intel Z97 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard

Yes, it appears to be connected to the monitor via HDMI and a Display Port Cable (which is what I have the monitor connected to)

images attached.

Re: Lumion demo does not detect Nvidia GTX980 card ...help!
« Reply #9 on: April 07, 2016, 06:35:59 pm »
April 07, 2016, 06:35:59 pm
Thanks for the info and the photos.

I had a look at the manual for the motherboard and can confirm that the GTX 980 is installed in the right slot (PCI-Express E2), the 2 x power cables are connected and the DVI cable from your monitor is hooked up to the right socket. In other words, we can rule out basic hardware issues.

Next steps:

1) Please open the Device Manager and verify that the GTX 980 is the only graphics card listed in the Display Adapters section.

2) Then double-click on the GTX 980 in the Display Adapters section and post 4 screenshots, one of each tab (General, Driver, Details, Resources).

Thanks in advance.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

mrdcon

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Re: Lumion demo does not detect Nvidia GTX980 card ...help!
« Reply #10 on: April 07, 2016, 06:51:52 pm »
April 07, 2016, 06:51:52 pm
Here you are ...

Re: Lumion demo does not detect Nvidia GTX980 card ...help!
« Reply #11 on: April 07, 2016, 07:00:53 pm »
April 07, 2016, 07:00:53 pm
Thank you.

Are there any additional devices listed in the Display Adapters section if you turn on Show hidden devices?

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mrdcon

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Re: Lumion demo does not detect Nvidia GTX980 card ...help!
« Reply #12 on: April 07, 2016, 07:11:35 pm »
April 07, 2016, 07:11:35 pm
no. That's the only display adapter.

Re: Lumion demo does not detect Nvidia GTX980 card ...help!
« Reply #13 on: April 07, 2016, 07:59:21 pm »
April 07, 2016, 07:59:21 pm
Good,

1) When you start up DXDiag, can you confirm that it crashes if you select 'Yes' when the 'problem accessing Direct3D' error message appears and you then click on the Display tab?

2) Please follow the instructions in this Microsoft article. SFC will scan all the files on your C: drive and check & repair corrupted files (hopefully DirectX files in your case).
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

mrdcon

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Re: Lumion demo does not detect Nvidia GTX980 card ...help!
« Reply #14 on: April 07, 2016, 08:15:10 pm »
April 07, 2016, 08:15:10 pm
it crashes when I attempt to run "Dxdiag64bit"