This forum will close soon. Please join us at the new Lumion Community forum.
Use your email address and password from the old forum to log in.
Lumion Community

Author Topic: [License Registration Requested] Lumion crash  (Read 609 times)

Manal.Chetouani

    Reputation: 0
[License Registration Requested] Lumion crash
« on: June 06, 2016, 11:14:05 am »
June 06, 2016, 11:14:05 am
Hi everybody,
I hope you are doing good  :-D
I have launched the creation of a rendering video in lumion with the maximum performance.
It shown me that it needed some 40 hours to make it with the requierements i specified i left it all night .
tomorrow when i wanted to check on it it only shows me a black window.... what does it mean?

see picture below

Re: Lumion crash
« Reply #1 on: June 06, 2016, 11:38:20 am »
June 06, 2016, 11:38:20 am
Hello again, Manal.

We can help you resolve this issue but before we proceed, please update your forum account with your Lumion 6 license key (click here, scroll to the bottom and enter your license number).

Then please install the latest version of Lumion, i.e. version 6.3.

Thanks in advance.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.