August 15, 2018, 06:41:56 pm
Welcome, Hang - sorry to hear you're having trouble downloading the
Download Manager.
1. Which internet browser are you using?
2. Is it also happening if you click on the
Download Manager link in Microsoft Edge, Chrome, Firefox or any other internet browser?
If so, it's probably because your anti-virus/security software is preventing the
Download Manager page from opening. This might be a plug-in inside your internet browser, so you would need to check the help page for the security app/plug-in to see how to whitelist a link.
3. If the problem persists, please forward your
Getting started with Lumion email to (EMAIL ADDRESS NO LONGER IN USE), so we can check the link at our end.
Thanks in advance.
