Topic: [Answered] Lumion 8.5 Trial

[hanguyen628]

Hi! I got the Lumion trial 8.5 from you guys through email but when I tried to click the download link. It does not show up at all. Please help. 

[Morten]

Welcome, Hang - sorry to hear you're having trouble downloading the Download Manager.

1. Which internet browser are you using?

2. Is it also happening if you click on the Download Manager link in Microsoft Edge, Chrome, Firefox or any other internet browser?

If so, it's probably because your anti-virus/security software is preventing the Download Manager page from opening. This might be a plug-in inside your internet browser, so you would need to check the help page for the security app/plug-in to see how to whitelist a link.

3. If the problem persists, please forward your Getting started with Lumion email to (EMAIL ADDRESS NO LONGER IN USE), so we can check the link at our end.

Thanks in advance.

[hanguyen628]

Hello, thank you for the reply back.

I checked both Chrome and Internet Explorer but still not working. I downloaded the version 7.5 trial before and it worked, so not sure what is going on. Also,I have forward you the email for you to check it out. Looking forward for the reply back. Thanks again!

[Morten]

Thanks for forwarding the Getting started with Lumion 8.5 email, Hang.

The problem is that your Trial expired on the 9th of August as it's valid for 7 days from the point in time when the email was sent. The download link is automatically disabled after that date.

To proceed, please contact your local reseller or our Lumion USA office to request an extension of your Trial period:
https://lumion.com/find-reseller.html

Thanks in advance.

[hanguyen628]

Thank you for your help!

[Morten]

Any time.