August 03, 2016, 05:52:59 am
If you do not have access to the License Key to Register it for your forum Account, then yes, please arrange for your IT guy to do that for you.
We ask all users of Lumion to register with the forum so that we can provide the required support.
It is best that the person using Lumion be the one that has the license registered to their forum Account, so that, as a user, you can post and access the other parts of the Support Center at any time.
All the IT guy needs to do is add it to your forum Account (see Profile top forum menus). So he can do that in your presence, whilst you are logged on to the forum, or if you want to give him access to your forum account then he could do that if located elsewhere. You can always change the password once he's done that.
If that's not going to work, then, yes he can open a new forum Account and register the license. Then reply to this topic so that we can add the details or links you need. Of course that still means you will not be able to see those from your own login, and will need to get the details from your IT guy.
Looking forward to being able to respond to the question as soon as.