Author Topic: Lumion 5 crashing when loading any new or old scene: can't find poco header  (Read 3752 times)

December 12, 2014, 12:24:56 pm
Hello all,
Lumion 5 was working fine when my desktop shutdown accidentally due to UPS problem. Now, the software runs normally but whenever i try loading a new or old scene the software crashes and some times it gives this error: can't find poco header. i tried to restore my system and to reinstall lumion but still the same problem.
Any help please? is this related to c++ problem? does uninstalling c++ and reinstalling it fixes the problem?

December 12, 2014, 12:27:45 pm
Hi aan09, before we proceed, please add your license number to your forum profile page (it's at the bottom).
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

11JEDU

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February 21, 2015, 11:48:55 pm
I am experiencing the same problem. My computer is brand new an specially built for Lumion. The benchmark runs perfectly but as soon as i open a landscape Lumion crashes.... any ideas? Last week I had to ask 8 times to release my licence by cause of these crashes.

February 22, 2015, 08:20:14 am
Hi 11JEDU,

1) Which version of Lumion is this?

2) Please click on the "Run DXDiag" button on the Benchmark results screen, and attach dxdiag_Lumion.txt to your next reply.

3) Please quit Lumion. Then temporarily move all files in the Library folder (Documents/Lumion 5/Library) to a different location. Then start Lumion again and load one of the scenes that crashed before. Does it work now? If so, it means that one or more imported model files have been corrupted. You can figure out which by a process of elimination, i.e. moving half of the moved Library files back again, starting Lumion, checking if you can load a scene again. If so, move half of the remaining files back to the Library folder, start Lumion again and so on. Keep doing that until it crashes again in order to determine which files are causing the problem.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

February 23, 2015, 07:31:04 am
Hello,
I've solved the problem. It is related to C++, Just uninstall & reinstall C++.

February 23, 2015, 07:45:25 am
Hi aan09, thank you for sharing the solution to your problem - do you mean the Visual Studio redistributable files that are in the Lumion installation folder?

P.S. Don't forget to enter your Lumion license as mentioned above.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

February 23, 2015, 12:26:30 pm
Well i'm not a programmer. But I think it was a C++ problem, and since lumion takes advantage of it for communication it was crashing.  ::)